Customer Service Administrator

Overview

Customer Service Administrator role based in Worksop. Salary £12.50 per hour. Working patterns:
Any 5 of 7 days, 8 hours per day, with an average 40-hour week. Shifts between 6am and 6pm.

• Proactive and reactive communication with customers
• Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
• Liaising with planning and transport regarding late and failed deliveries as well as re-booking
• Supporting the continuous improvement of the customer services department
• Chasing for PODs that are not received for deliveries, ensuring everything is received and compliant
• Contacting delivery points for follow-ups
• Debriefing site transportation system to match the paperwork received

• Proactive and reactive communication with customers
• Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
• Liaising with planning and transport regarding late and failed deliveries as well as re-booking
• Supporting the continuous improvement of the customer services department
• Chasing for PODs that are not received for deliveries, ensuring everything is received and compliant
• Contacting delivery points for follow-ups
• Debriefing site transportation system to match the paperwork received

• At least two years experience in a similar role is essential
• Own transport is preferable or able to get to site
• Confident manner on the phone as you will be speaking to customers
• Work effectively as part of a team
• Knowledge of Microsoft Packages
• Efficient with inputting data into systems
• Generating accurate and timely reports
• Well organized and capable of managing tasks
• Good numerical and IT skills

Worksop. Please apply online with your CV. If you have any queries, please contact the office.