Customer Service Administrator

Overview

Customer Service Administrator - Worksop

£12.50ph

Any 5 of 7 days, 8 hours per day with an average of 40 hours as an average working week. Between 6am and 6pm

• Proactive and reactive communication with customers
• Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
• Liaising with planning and transport regarding late and failed deliveries as well as re-booking
• Supporting the continuous improvement of customer services department
• Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant.
• Contacting delivery points for follow ups.
• Debriefing site transportation system accordingly to match the paperwork received.

• At least two years’ experience in a similar role is essential.
• Own transport is preferable or able to get to site.
• Confident manner on the phone as you will be speaking to customers.
• Work effectively as part of a team.
• Knowledge of Microsoft Packages.
• Efficient with inputting data on to systems.
• Generating accurate and timely reports.
• Well Organised and capable of managing tasks.
• Good Numerical and IT Skills.

For this role you will ideally be based within a 30-minute commute of Worksop.

Please apply online with your CV and if you have any queries, please contact the office at Rapier Wakefield.