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Customer Service Team Lead: Drive KPIs, Coaching & Escalations

Job in Worksop, Nottinghamshire, S80, England, UK
Listing for: DHL Germany
Full Time, Contract position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
  • Management
Job Description & How to Apply Below
A leading logistics company in Worksop is seeking a Customer Service Team Leader to lead a team of coordinators. The role involves ensuring exceptional customer service, meeting KPIs, and providing guidance to team members. Candidates should have proven customer service skills and supervisory experience, with knowledge of ERP or SAP systems preferred. This is a full-time position with a fixed-term contract offering various employee benefits, including a pension scheme and workplace inclusivity.
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