Income Officer

Are you passionate about helping customers sustain their tenancies and promoting a rent-first culture? We're looking for a proactive Income Officer to join our Housing Services team. In this role, you'll manage rent accounts, take appropriate action to recover arrears, and provide financial inclusion advice to customers. You'll work closely with internal teams and external agencies to maximise income, support customers with welfare benefits, and ensure compliance with housing legislation.

Your work will make a real difference in helping customers maintain their homes and financial stability.

• Monitor and manage the debt recovery process across all tenure types.
• Take timely and effective action to recover rent arrears, former tenancy arrears, service charges, and recharges.
• Liaise with Housing Benefit teams and the Department for Work and Pensions to resolve entitlement queries and minimise over payments.
• Provide advice and signposting to maximise customer income, including referrals to Money Advice services.
• Prepare and present cases for court, attend hearings, and manage the eviction process when necessary.
• Promote and develop a rent-paying culture across the organisation.
• Maintain accurate records using CX/CRM and ensure compliance with Pre-Court Protocols.
• Strong knowledge of welfare benefits and money advice.
• Excellent communication, negotiation, and influencing skills.
• Experience in income recovery within a social housing environment.
• Practical knowledge of housing legislation and court processes.
• Ability to analyse data, prioritise workload, and work on your own initiative.
• A full UK driving licence and access to a vehicle insured for business purposes.