White Goods Engineer - Field Service PAS

White Goods Engineer – Field Service – Worcester

Location: Worcester and surrounding areas

Job Type: Full‑time, Permanent

Salary: £27,000 – £36,000 basic + uncapped bonus (OTE up to £50,000)

Sign‑on Bonus: £1,500

Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods – washing machines, tumble dryers, dishwashers, refrigerators and electric ovens – directly in customers’ homes. You will cover Worcester and surrounding areas, using your expertise and product knowledge to deliver professional, high‑quality repairs. You will be supported by our regional field service teams, working both independently and collaboratively to repair our customers’ appliances and deliver service excellence every day.

• Diagnose and repair at least four core domestic appliances in customers’ homes
• Deliver excellent customer service during on‑site visits
• Use intuitive software to manage your day, order parts and access job information
• Maintain Pacifica’s high standards in professionalism, reliability and safety

• Minimum 2 years’ experience in the white goods repair sector in a field‑based capacity
• Up‑to‑date working knowledge in fault diagnosis and repair of at least four of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
• Full UK manual driving licence (maximum 6 points)

• Competitive basic salary: £27,000 – £36,000 (based on experience & skill set)
• Uncapped performance bonus – OTE up to £50,000+
• £1,500 sign‑on bonus
• Modern company van with fuel card and optional private use
• Tools, uniform, PPE and tablet provided
• Ongoing training including manufacturer‑led and City & Guilds Assured courses providing additional product up‑skilling if required
• Up to 33 days’ holiday including bank holidays
• Company pension and Death in Service benefit (3× salary)
• Employee Perks: free Multi‑Appliance Protection for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
• Daily parts delivery to a secure by‑box near your home
• Monday to Friday working hours (approx. 9 am‑5 pm) with pre‑planned routes
• Market‑leading job management software

Founded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment and a culture focused on quality and care.

Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year – plus a £1,500 sign‑on bonus.