Customer Team Leader

Overview

As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:
You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co‑op membership, helping to drive the growth of our unique business.

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy and HR processes.
• Champion Co‑op through community engagement and membership growth.
• Help maintain high standards, support your store colleagues, assist the Store Manager and ensure the store is safe.
• Take pride in keeping the store well‑stocked and looking great, leading by example and doing the right thing.
• Engage customers with a great in‑store experience, prepare bakery products, and promote the membership offer.
• Lead your team to deliver a great customer experience, drive sales, and contribute to their communities.
• Help bring strategies to life through exciting projects and programmes, while growing your career.

What you'll do as a Customer Team Leader (Food Retail at Co‑op) Our Food Retail teams are the face of Co‑op. If you're welcoming, friendly, and helpful, you'll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in‑store experience. Whether you're a Customer Team Member, Customer Team Leader, or Store Manager, we'll reward you by supporting your financial, physical, and mental wellbeing, and give you the tools to own your development and your career.

That's our promise to you.

• Passion for people and leadership.
• The ability to work flexibly and lead by example.
• Skills in retail, merchandising or team management (experience not essential).

• Full training and career development resources.
• 30% discount on Co‑op products in store.
• Flexible access to your pay as you earn it.
• Up to 10% pension contributions.
• 36 days of holiday (pro‑ratio, including bank holidays).
• 24/7 access to GP appointments and colleague support programme.
• Market‑leading policies to help you through life's big moments.
• 30% off Co‑op branded products in our food stores.
• Pension with up to 10% employer contributions.
• Wagestream – a money‑management app that gives you access to a percentage of your pay as you earn it.
• Services to support your physical, mental and financial wellbeing.

• Driving Innovation.
• Forging Relationships.
• Co‑operation.
• Inspirational Communications.
• Supporting Change.

Our Co‑op culture is about inclusion, care, and empowerment. We welcome and include all, and we are committed to supporting the physical, mental, and financial wellbeing of our colleagues. We aim for a great work/life balance and provide support if you experience abuse or harassment.