Supporter Engagement Executive

Contract

Permanent, Full Time (35 hours per week)

Organisation
: RLSS UK

Department
:
Income Generation and Engagement

Location
:
Based at RLSS UK Head Office, Worcester

(minimum 3-days per week at Head Office)

Reports to
:
Director of Income Generation and Engagement

The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision;

communities free from drowning.

The Supporter Engagement Executive will act as a central point of contact for all RLSS UK supporters across every fundraising income stream, ensuring they receive a warm, knowledgeable and professional experience whether they’re looking to find out more about RLSS UK, taking part in an activity, or choosing to donate.

You will play a key role in championing our supporters, helping us understand their needs and continuously improve their experience. By gathering feedback, spotting themes and sharing insights with the wider team, you’ll highlight opportunities and challenges that help shape how we engage with supporters in the future.

• Deliver excellent supporter care
  , including responding to email, post and telephone enquiries, issuing receipts, and carrying out donor follow‑up.
• Provide warm and consistent stewardship to donors, including personalised contact such as telephone calls, letters, handwritten cards and emails.
• Be the first point of contact for community groups, schools and clubs
  , offering guidance, support and fundraising materials.
• Support recruitment and stewardship of challenge event participants
  , ensuring they feel informed, motivated and appreciated.
• Support community fundraisers throughout their activity
  , providing resources, stewardship and encouragement.
• Record and track community fundraising activity
  within the CRM.
• Support the development and delivery of supporter journeys
  , helping ensure communications and touch-points are timely and engaging.
• Manage stock of supporter materials
  , including running vests, swim caps, donation buckets and collection tins, ensuring timely fulfillment of requests.
• Assist with the implementation of the new CRM system
  , including accurate data entry and supporting the wider team during the transition.
• Maintain CRM data to a high standard
  , including running reports, tagging, updating preferences and ensuring excellent data governance.
• Accurately record donations and supporter correspondence
  within the CRM system.
• Provide administrative support to the Income Generation team
  , assisting with general tasks and contributing to the smooth running of fundraising activity.

• All other duties reasonably associated with your role, as directed by the Line Manager.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
• Demonstrate and uphold the Society’s values and behavioural standards at all times.
• Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.

Essential Relevant Experience, Skills and/or Aptitudes

• Experience of building positive relationships with customers, supporters or donors.
• Excellent written and verbal communication skills, with a polite, confident and professional manner.
• Strong organisational skills with excellent attention to detail.
• Competent IT skills, including confident use of Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems quickly.
• Experience using CRM systems and/or working with…