General Practice Manager

Due to the retirement of our Practice Manager, we are looking for an enthusiastic, conscientious, open and down-to-earth Manager, who has experience in working within the NHS, to work with our young dynamic team. An ideal candidate would have experience of a managerial role within primary care. We want you to be passionate about good patient care.

The ideal candidate would be someone with a demonstrable background in business, people management, patient services, finance and strategic planning with the ability to help motivate the team, ensure business efficiency and provide excellent financial performance. We have ambitious plans for the future and are looking for an individual to enhance our team on that journey. Could this be you?

* Please note that we may close this job advertisement earlier than the above closing date.*

• Overseeing the day-to-day operations of the practice.
• Functional management of all clinical and administrative staff
• To work with the Partners on strategic planning for the Practice.
• Ensure the promotion, monitoring and documentation of performance and quality outcome targets within the practice (including QOF), and using IT systems and software.
• Liase with the Practice's professional advisors on all relevant matters, including accountants and legal advisors.
• To manage Partnership changes including retirements, new appointments.
• To deal with the matters of CQC registration in conjunction with the designated Lead Partner.
• To act as the formal representative of the Practice as and when required.
• Establishing, reviewing, and regularly updating Job Description s and Person Specifications
• Leading change and continuous improvement initiatives
• Coordinating the reviewing and updating of all practice policies and procedures
• Developing, implementing, and embedding an efficient business resilience plan (BRP)
• Coordinating the practice diary, ensuring meetings are scheduled appropriately
• The producing of Practice newsletters on a quarterly basis
• Managing the Patient Participation Group
• Managing all complaints effectively
• Ensuring compliance with legislation and deal with disciplinary issues accordingly
• The management of the premises, managing contracts for services i.e. cleaning/gardening
• Be responsible for health and safety aspects such as risk assessments and mandatory training

Albany House is a friendly, organised, supportive and high performing Practice set in a beautiful grade II listed building in the heart of Worcester. We serve a patient population of just over 7000.

Our team consists of 3 GP Partners, 3 Salaried GP's, 2 Nurses and 3 HCA's and an ANP supported by an amazing administrative team.

We work hard for our patients and know them well. This is one of the reasons that we are rated so highly in national patient surveys. Whilst working hard brings obvious rewards, we really understand the importance of a good work‑life balance and so positively encourage it. The friendly and open environment in which we work allows us all to develop as individuals.

• Provide leadership and management skills to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
• To manage and co-ordinate all aspects of practice functionality, motivating and managing staff and optimising efficiency.
• With an eye for continuous Quality Improvement and through innovative ways of working, lead the team in promoting Equality, Diversity & Inclusion, Safety, Health, Environment and Fire, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with HIW regulations.
• The Practice Manager will ensure that the practice’s physical and financial resources are managed and maintained for maximum effectiveness, including maximising the practice’s financial resources.
• Ensuring financial risks are recognised and that appropriate action is taken.
• Monitoring expenditure and identifying significant deviations from plan.
• Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required.
• Maximising the practice’s income…