Assistant Practice Manager

An exciting opportunity has arisen for a full-time Assistant Practice Manger to join our expanding, friendly, forward-thinking team at Severn Valley Medical Practice. We are looking for 37 hours per week, to be delivered across 5 days. We would consider 30 hours across 4 days for the right candidate.

The successful candidate will be required to demonstrate a high level of commitment and work ethic. The role requires an articulate and confident individual who is able to produce written communications that are structured, concise, factual and focused as to the purpose of the document. This role is to support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

We are a pro-active member practice of Worcester City Primary Care Network that provides services to some 130,000 patients. The strength of our PCN lies in its size and its robust leadership.

* To apply please submit your CV via NHS jobs, together with a cover letter pertaining to your suitability for the role.

The following are the core responsibilities of the Assistant Practice Manager.

• Support the Practice Manager in the day-to-day operations of the practice.
• Provide leadership and guidance to all staff.
• Governance - acting as a leader in the spectrum of governance.
• HR - Direct line management of assigned staff members and lead with all HR functions as per job description.
• Policies management - drafting, maintenance and review of all policies.
• Meetings management - scheduling meetings, hospitality, agenda's, documentation and minutes.
• Practice communications - update practice website and patient information (patient leaflets, newsletters, notices).
• Complaints & Compliments management - Leading investigations and responding to patients with outcomes.

Severn Valley Medical Practice is a dual sited practice, with practices at Henwick Halt and Lyppard Grange. Both are purpose built as medical practices and have ample staff and patient parking.

Our raw list size is currently 21,983 patients. We boast 17 GP's, 5 ANP's and a substantial nursing team that includes HCA and phlebotomy services. Both sites benefit from a strong non-clinical workforce to support patient access, communications and services.

The practice uses EMIS Web clinical system. We have an embedded legacy of medical education and proactively support employee development and advancement wherever possible.

Our colleagues are our work family, and we are proud to boast that 22% of our team members have 20 years plus service. Average overall length of service is in excess of 10 years per employee. We pride ourselves on maintaining a positive work-life balance and encourage a culture of full transparency.

The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement tocarry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Provide leadership and guidance to all staff, ensuring that they adhereto policy and procedure at all times

Deputise
for the Practice Manager in their absence

Governance

DS&Ptoolkit

E-Dec

Management of data breaches in accordance with policy and ICO regulatory guidelines

GDPR

Support introduction of systems in relation to CQC compliance with current regulations and standards

Actas a leader in support of the spectrum of clinical governance

HR management functions

Directline management of assigned staff members

Reviewand regularly update job descriptions and person specifications, ensuring allstaff are legally and gainfully employed

Actas the lead for recruitment, including pre-employment checks and DBS

Evaluate,organise and oversee the staff induction programme (including access set up for appropriate role related systems)

Supporting absence management and reporting

Workforce vacancy reporting on behalf of practice

HRaudit reviews as required

Supporteffective systems for the resolution of disciplinary and grievance issues where required

Maintain effective staff appraisal process across the practice, and undertake appraisals for those that they line manage

Fostera positive, inclusive working environment and promote team cohesion and staffwellbeing.

Support

PLT events by identifying and delivering team training where required

Manageand monitor practices mandatory training programme

Identificationand drafting of new policies in line with current legislation and requirements

Maintenance,review and audit of all practice policies

Contribute to business continuity planning and risk management

Manageand enforcement of Zero Tolerance & DNA policies

Meetings management

Facilitating meeting schedules, invitations, location bookings of mandatory meetings, educationalsessions and…