Planning Team Leader - Technical; Housing Repairs & Maintenance

Position: Planning Team Leader - Technical (Housing Repairs & Maintenance)

Planning Team Leader - Technical (Housing Repairs & Maintenance)

Are you an experienced leader with a strong technical background in building maintenance? Are you more than capable of planning a field based multi‑skilled operatives? Do you thrive in a fast‑paced environment where customer satisfaction and operational efficiency go hand in hand? If so, we have an exciting opportunity for you!

We're looking for a Planning Team Leader based in Worcestershire, Herefordshire and Gloucestershire to join our Property Care team and lead a group of dedicated Lead Planners and Work Planners. You'll play a pivotal role in ensuring repairs and maintenance services are scheduled effectively and completed to a high standard.

What You’ll Be Doing

• Leading, coaching, and developing a high‑performing planning team.
• Overseeing the scheduling of repairs to ensure "right first time" completion.
• Providing technical guidance to scope and time jobs accurately.
• Collaborating with other team leaders to optimise resource use.
• Ensuring customers receive timely, clear updates and resolving complaints swiftly.
• Monitoring work‑in‑progress and escalating issues to maintain service delivery.
• Supporting continuous improvement and training initiatives.
• Deputising for the Planning Manager when required.

What We’re Looking For It is Essential that you have

• Previous supervisory experience.
• Strong understanding of repairs and maintenance operations.

And Desirable If You Have

• Trade‑related qualifications (e.g., NVQ, City & Guilds).
• Customer Service Management qualification or equivalent experience.

We Also Need You To Have

• Excellent communication and leadership skills.
• Strong customer focus and problem‑solving ability.
• Ability to analyse data and drive performance improvements.
• Knowledge of health & safety, HR policies, and digital tools.
• Technical understanding of trade skills and realistic scheduling.
• Full Driving Licence as there will be travel across the area.

As our teams are patch based you would also need to be based in or close to Worcestershire, Herefordshire and Gloucestershire.

Be Part of Something Bigger

Part of Platform Housing Group, Platform Property Care is an established property maintenance business. Working with us is more than just a job. We value the contribution our colleagues make to our business: our vision is clear – we are growing fast and aim to achieve our plan through an engaged and highly skilled team.

This is a fantastic opportunity to make a real impact in a role that is central to our commitment to "Keeping the Promise" to our customers. If this sounds like the role for you, please click Apply Now to complete an application and upload your CV.

We do not require recruitment agency support at this time – all speculative CVs will be treated as a direct application.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Non‑profit Organisations

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