Desktop Support Engineer

Role:
Desktop Support Engineer with Server Exposure

Location:

Worcester, UK (On-site) Shift aligned to UK business hours (07:30 – 15:00 London Time) / Rotation-based support model Role

Summary:

Currently, we are in search of a Backfill who can work in the absence of the Primary enginner someone who can start immediately.

The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper‑V, Veeam Backup, HP Storage, and Microsoft SQL Server.

• Daily L1/L2 desktop and end‑user support
• Windows desktops, laptops, printers, and peripherals
• Hardware troubleshooting, replacements, and installations
  
  On‑site coordination with NOC and vendors
• Incident and request handling using Service Now
• Follow ITIL and change management processes

• Windows Server operational support
• Veeam Backup monitoring and basic restore support
• HP Storage (SAN) – operational exposure
• Microsoft SQL Server – basic admin exposure
• Active Directory – basic exposure
• Support patching, firmware updates, and backup tape rotation
• Coordinate with OEM vendors and follow the escalation matrix

• Windows Server basics
• Hyper‑V exposure
• Service Now / ITIL awareness
• Willingness for full onsite, hands‑on support

🔐 GDPR Notice:
By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.

🛡️ Equal Opportunity Statement:
Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination‑free workplace.