Technical Co Ordinator

Technical Co Ordinator page is loaded## Technical Co Ordinatorlocations:
Worcester, United Kingdom time type:
Full time posted on:
今天刊登job requisition :
JR-Air Products 的宏圖是將人們聚集在一起，重新思考世界的可能性，並共同協作且創造出創新解決方案，以應對全球能源和環境永續發展挑戰 成為全球最安全、最多樣化且獲利最多的工業氣體公司，與我們一同迎接明日建設，一同成長。**重新構想無限可能
** The
** Customer Engineering Technical Support Specialist
** plays a critical role within the Maintenance Services Organisation, acting as a technical authority and providing expert guidance across both planned and unplanned maintenance activities.

This role ensures all legally required inspections are completed within regulatory time frames, manages complex escalations, and offers advanced technical support to customers and internal teams. Responsibilities include remote fault diagnosis, technical validation of work orders, and ensuring the correct resources and materials are identified for safe and efficient maintenance operations.

The Technical Support Specialist provides technical oversight and coordination for maintenance and fault resolution across a wide range of equipment and installations, including:
* Cryogenic tanks and associated equipment
* Medical gas panels
* GGG plants
* Packaged Gas Depots (including dual-brand operations)
* Food tunnels
* Hydrogen refuelling stations
* Gaseous hydrogen systems

The role also supports spare parts management by reviewing and approving technical specifications for new and replacement components. Additionally, the Specialist contributes to the development of the wider Customer Engineering Technical Support Team through training and mentoring.
** Principal Accountabilities
*** Fully engage in
** BSP Activity**, including:  + Attendance at BSP LIII Sequential Safety Meetings  + Completion of daily and monthly Office BSP Work Team tasks
* Manage and process all validated work orders, ensuring timely completion of planned and curative maintenance
* Conduct technical reviews and assign appropriate parts and labour for safe and effective onsite work
* Act as escalation point for complex technical issues raised by the Technical Support Department
* Provide frontline technical support, including remote diagnosis of faults across a broad range of equipment and installation types
* Oversee communications with customers regarding planning, site access, and job readiness
* Ensure all work is supported by appropriate risk assessments and method statements
* Prepare RAMS for customer-specific onsite activities
* Coordinate P& when installation modifications require
* Prepare and submit requests for extensions to legal inspections in line with PSSR 2000 and Air Products standards
* Monitor and respond to alarms on medical oxygen panels and other critical systems
* Manage SAP service orders for onsite activities, triggered by planned work, customer contact, escalations, and system monitoring
* Liaise with contractors and suppliers for onsite works and procurement of materials
* Provide quotations for onsite activities where required
* Offer technical assistance for selection of new and replacement parts
* Support internal training and development initiatives across technical operations
* Participate in on‑call and out‑of‑hours activities for urgent work orders related to safety, business-critical needs, or customer complaints
* Perform any other reasonable tasks as requested by management
** Minimum Requirements and Qualifications
*** Higher education or a vocational qualification in a technical field is desirable
* Equivalent experience-based knowledge will also be considered
* Strong general education with Mathematics and English at Grade C or above
* Strong technical understanding of industrial gas systems (essential)
* Good geographical awareness
* Proficient IT skills, including SAP, Microsoft Office, Service Max, Vantage, equipment monitoring tools (e.g., APST, ANOVA), and event management systems
* Excellent interpersonal, communication, and problem-solving abilities
* Ability to work under pressure and manage competing priorities
* Proven technical authority with experience handling escalations
* Strong organisational and prioritisation skills in a high‑volume, fast-paced environment
* Proactive, solutions-oriented mindset…