Digital Workplace Field Engineer

Location: Worcestershire

Role Overview

We are seeking a Digital Workspace / Field Engineer to join an established end user support function delivering high quality IT services across multiple UK locations. This is a field-based role with a base office, requiring regular travel to client and office sites.

You will play a key role in maintaining secure, compliant, and high performing digital work spaces for end users, supporting hardware, software, and mobile technologies while delivering an excellent customer experience.

Key Responsibilities

Provide 2nd Line End User Support for hardware, software, and application issues
Manage incidents and service requests via the ITSM platform (e.g, Hornbill)
Build, configure, and deploy Windows 10/11 laptops and desktops
Deliver Laptop Refresh programmes and device lifecycle management
Administer Microsoft Intune, Autopilot, and mobile device management
Perform software installations, updates, and patch management
Monitor device compliance, antivirus, and security tooling
Support Active Directory administration, including group policies
Provide basic network troubleshooting (TCP/IP, LAN/WAN)
Assist with small scale project delivery and rollout initiatives
Maintain strong communication with stakeholders and end users
Travel to client as required

Required Skills & Experience

Proven experience in a 2nd Line / Digital Workspace / EUC / Field Engineer role
Strong knowledge of Windows 10/11 and Microsoft 365
Hands-on experience with Microsoft Intune and device management tools
Experience delivering Laptop Refresh / Device Rollout programmes
Familiarity with ITSM / ITIL environments
Understanding of Active Directory administration
Basic network troubleshooting skills
Excellent customer service and communication skills
Comfortable working in client-facing environments
Full UK driving licence (essential)
Desirable Skills

Experience with Mobile Device Management platforms (e.g., Mobile Iron)
Knowledge of deployment tools such as PDQ
Exposure to Autopilot and modern endpoint provisioning
Experience supporting iOS and Android devices

Candidate Profile

We are looking for a hands-on, personable, and proactive engineer who enjoys variety, thrives in a client facing environment, and takes ownership of issues through to resolution. The ideal candidate will balance technical capability with strong interpersonal skills and be comfortable operating both independently in the field and collaboratively within a central IT team.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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