Ambulance Care Assistant

Overview

We have a fantastic opportunity for a full time Ambulance Care Assistant to join our team based in Worcester. An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day, you’ll be helping someone in need, making their lives easier, and knowing that you make a difference to their day provides you with a real sense of achievement.

Your main responsibility will be transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities. This can be carried out as two-person crews or alone, so it is vital to hold a full UK driving licence and to have a good degree of physical fitness.

We have two full time rota patterns available:

• 4 on, 4 off (days)
• 5 x shifts a week (rolling rota covering variable days including some weekends)

We are unable to make amendments to the rota e.g. part-time or set shifts. Please only apply if you can commit to one or both of these rota patterns.

• Transporting service users to and from medical appointments and between healthcare facilities, in two-person crews or alone.
• Assist with the transportation of ‘end of life’ service users with empathy and professionalism.
• Build rapport by effectively communicating with patients and their relatives/friends.
• Lift, secure and help service users in and out of the Ambulance; transfer patients between beds, stretchers and chairs as required.
• Assist with handing over patients to appropriate staff on arrival at treatment centres/hospitals or to family members at home.
• Assist service users with challenging behaviour and/or mental health illnesses.
• Ensure the ambulance is kept safe, clean and tidy.

• Committed to patient care.
• Effective communicator, able to handle emotional circumstances.
• Calm, considerate, careful driver with no more than three penalty points on your licence.
• Natural flair for teamwork and collaboration.
• Physically fit for patient handling and moving.
• Enhanced DBS check (company funded).
• Ability to work flexible shifts.
• Familiar with the local and surrounding area.

Please note that this role will be subject to several regulatory pre-employment checks. You may be asked to provide details of your full employment history during the interview process. Your HMRC record, available to download from the Government Gateway, may help you prepare this information when required.

• Life Assurance – £5,000 coverage for colleagues and their families.
• 24/7 online/telephone GP consultations and access to prescriptions.
• Second opinion medical support following diagnosis or during treatment pathways.
• Cash-plan benefits including dental, optical, chiropody and recuperation support.
• Access to mental health and physiotherapy consultations, and legal advice on domestic issues.
• Financial guidance on retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme with increased annual leave after 5 years and at 5-year intervals.
• Values-based internal recognition with financial rewards and annual event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• EMED foundation support for colleagues and local communities.
• Paid holiday entitlement and Pension Scheme.
• Blue Light Card and Uniform provided.
• Employee Assistance Programme (EAP) for health and wellbeing.
• Seasonal Flu vaccination (internal campaign in Autumn/Winter).

The merger of ERS Medical and E-Zec Medical created EMED Group, the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. We aim to develop patient care transport services that improve health and wellbeing by providing transport that supports patient care, community support, secure mental health, and medical courier services.

EMED Group is committed to equality, diversity and inclusion and to providing equal opportunities and an inclusive and safe working culture for all employees.

Collaborative – we work as one team with a shared purpose to meet the needs of patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do, take responsibility, and behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.