Operational Trainer

Operational Trainer at Arrow

XL by JP Home

Hybrid role based in Worcester. Full-time, 40 hours per week. Competitive salary, great benefits and car allowance.

We are looking for an experienced Operational Trainer to design, deliver and evaluate high‑quality, compliant and engaging operational training across our network. The role focuses on improving operational performance, safety, quality and consistency, and modernising training delivery using LMS, digital platforms and blended learning.

• Support and deliver new‑starter induction programmes, promoting safety culture and operational capability.
• Design, deliver and evaluate operational training programmes across logistics functions, ensuring compliance with business and regulatory standards.
• Create structured training plans, session materials and learning resources.
• Adapt training methods to suit different learning styles and operational needs.
• Deliver RTITB‑accredited training for forklift and other MHE operations.
• Deliver manual handling training and refreshed instruction in safe systems of work.
• Provide tailored training for internal teams and third‑party vendors.
• Collaborate with operational leads to assess training needs, develop bespoke content and measure the effectiveness of training interventions.
• Provide on‑the‑job coaching to improve performance and productivity.
• Conduct driver assessments for Class 1 and Class 2 vehicles.
• Lead yard shunter and vehicle movement training activities.
• Ensure training aligns with health & safety, regulatory and company standards.
• Deliver safety briefings, toolbox talks and compliance training.
• Maintain training records and certification tracking.
• Act as an ambassador for the business, modelling professional driving standards.
• Maintain comprehensive training records and compliance documentation.
• Support rollout of new processes, systems and equipment.
• Assist in standardising operating procedures across sites.
• Provide feedback to management on operational risks and improvement opportunities.
• Track learning effectiveness through KPIs and assessments.
• Report progress and outcomes to operational leadership.
• Continuously update training materials based on operational changes.

• Qualified RTITB Instructor with recent experience delivering accredited materials.
• Proven experience conducting Class 1 & 2 driver assessments and yard shunter training.
• Excellent working knowledge of Safe Systems of Work (SSOW) and on‑site implementation.
• Demonstrable ability to design, deliver and evaluate the full training lifecycle.
• Skilled in coaching and supporting learners with varying levels of experience.
• Strong communication, organisational and report‑writing skills.
• Confidence liaising with site leadership teams, vendors and third‑party partners.
• Flexible to travel and undertake overnight stays to support national site delivery.
• Full UK Driving Licence Category C or C+E.
• Desirable – Train‑the‑Trainer qualification or L&D certification (CIPD or equivalent).
• Desirable – Experience in logistics, supply chain or transport compliance environment.
• Desirable – Experience using digital learning platforms or blended learning methods.

• Annual leave 34 days entitlement (including statutory bank holidays), increases with service.
• Holiday Buy Scheme – buy up to 10 additional days.
• Competitive pension plan options with company contributions.
• Private medical insurance via Bupa.
• Life insurance – company funded 2x basic salary life cover from day one.
• Medi‑cash – health insurance package with cashback toward everyday healthcare bills.
• Employee Assistance Programme – 24/7 confidential wellbeing assistance.
• Progression and development opportunities – department‑specific training and internal management development academies.
• Staff discount – 25% off designer clothing, footwear, home accessories, 15% off furniture, leisure and electrical items.
• Discounted gym membership – up to 25% off across 3700 gyms and clubs.
• Cycle to work scheme in partnership with Halfords.
• Long‑service awards and employee of the month/CEO award recognitions.
• Departmental incentives – year‑round competitions and fantastic gifts.
• Retail discounts – huge savings in supermarkets, fashion and technology retailers.

For a confidential chat or to apply today, please contact us.