Lettings Negotiator

The Lettings Negotiator will be responsible for generating and securing lettings opportunities through proactive marketing, viewings, negotiation, and relationship management. The role is heavily customer-facing and sales-driven, requiring strong communication skills, commercial awareness, and a passion for delivering excellent service.

The job holder will work closely with landlords and applicants to agree successful lettings, ensuring all compliance and legal requirements are met prior to move-in, while continually seeking opportunities to maximise income and grow the business.

Core tasks will include the following:

• Proactively marketing properties and generating interest through multiple channels and partnerships
• Conducting property viewings and engaging prospective applicants
• Qualifying applicants to assess suitability and affordability
• Negotiating terms and offers between landlords and applicants to secure agreed lettings
• Upselling company services and identifying opportunities for new and repeat business
• Liaising with landlords to ensure properties are compliant and ready to let
• Managing the lettings process from offer agreed through to move-in
• Ensuring all legal and compliance requirements are met prior to marketing and move-in
• Maintaining accurate records and updating internal systems in line with company procedures
• Working collaboratively with colleagues to ensure a smooth handover into property management

Key Accountabilities

Attributes

• Trust – We are open and honest
• Respect – We seek an inclusive environment which promotes empathy and care for each other
• Integrity – We have strong and moral principles. We do as we say
• Innovation – We welcome change as a way to nurture a growth mindset
• Delivery – We work together to deliver the most effective solution in a timely manner

Communication

• Ensure all customer and client communication, is responded to in a timely fashion and in accordance with the company's customer service standards;
• To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
• To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.

Customer Experience

• To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
• Take ownership of the customer experience through visible and accessible lettings services with personal intervention.
• Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
• Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Home search and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades. We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us.

At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.