Customer Accounts Administrator

Our client based in Worcester WR9 is looking for a customer accounts administrator.

-Monday to Friday

-Hybrid

-£25,000 per annum

-Temp long-term with a perm opportunity

Main duties:

Creating customers contracts so that billing can commence
Ensuring smooth Customer Journey and creating customer

Payment Schedules

Replying to customers queries in a timely manner as well as updating Salesforce

Dealing and working with other departments to resolve customers queries and issues in a timely and polite manner

Processing Cancellations and updating customer as well as creating customers final invoices

Refunds Processing and customer liaison
Processing promotions
- Checking customers are eligible for thisand updating systems

Check eligibility of Buy outs for new customers and processing
Helping our Credit Controller chase for payment and agreeing payment plans if needed

Covering other departmental tasks when needed
Updating customers accounts within GDPR guidelines
Taking payments over the telephone and updating accounts accordingly

What we're looking for:

Excellent customer resolution skills.

Problem solving skills and ability to manage the lifecycle of a project/query.

Ability to respond well within a reactive and changeable working environment.

Excellent levels of Database entry, Microsoft Office and Excel

Brook Street NMR is acting as an Employment Business in relation to this vacancy