Customer Experience Advisor

Location: Worcestershire

Customer Experience Advisor

Bromsgrove

£27,974.96 per annum

Full Time, Permanent

Closing Date:
Friday 23rd January 2026 @ 9am

Interview Date: 28th & 29th January 2026 – in person

About the Role

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? We’re looking for a Customer Experience Advisor to be the welcoming face and helpful voice of our organisation.

In this dynamic role, you’ll be the first point of contact for our customers—whether they reach out in person, by phone, email, text, online chat, social media, customer app or our online portal. Your mission: resolve queries efficiently, empathetically, and in line with our values.

What you’ll be doing

* Be the Voice of the Organisation:
Handle customer enquiries across multiple platforms with care, professionalism, and empathy.

* Create a Welcoming Space:
Greet and assist visitors at reception, ensuring a safe and informative environment.

* Problem-Solve with

Purpose:

Use scripts and training to diagnose and process repair requests, gas servicing queries, and more.

* Own the Outcome:
Take responsibility for customer issues from start to finish.

* Collaborate for Success:
Work closely with internal teams and external contractors to deliver seamless service.

* Stay Organised:
Manage appointments, record interactions accurately, and ensure compliance with housing regulations.

* Support Community Services:
Process garage lettings and terminations, and contribute to special projects that improve the customer experience.

About You

You’re someone who genuinely cares about people and takes pride in delivering a great experience every time. You don’t just answer questions—you solve problems, build trust, and make customers feel heard and valued.

We’re looking for someone who:

* Brings energy, empathy, and professionalism to every interaction

* Thrives in a fast-paced environment and stays calm under pressure

* Communicates clearly and confidently across multiple channels

* Takes ownership of issues and sees them through to resolution

* Works well independently but loves being part of a supportive team

* Is digitally confident and comfortable using scheduling and CRM systems

* Shares our values of respect, honesty, and accountability

What We Offer

We believe in rewarding our team with more than just a salary. Here’s what you can look forward to:

32 days annual leave plus bank holidays

Holiday purchase & buy-back schemes

Team outings with an annual team budget

Electric vehicle leasing through Octopus Energy

Pension scheme with SHPS

Life insurance for pension members

Employee Assistance Programme

Mental Health First Aiders

Healthcare cashback plan via Healthshield

Retail discounts

Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)

Reimbursement for professional subscription fees

Corporate Sponsorship opportunities

Reimbursement for HRT pre-paid certificates

Reimbursement for annual flu jab

Free parking and refreshments

Monthly staff compliments raffle

Wellbeing calendar of events throughout the year

Join us and be part of a supportive, forward-thinking organisation that values your voice and your contribution.

Apply now and help us build better communities—one customer at a time.

Bdht may exclude candidates from the recruitment process if they have attended three or more interviews in the previous year.

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high