Care Navigator - part time

St Johns House Medical Centre has an exciting opportunity for two new team members to join our established, friendly and dedicated hard working team.

Weare a large practice, working from purpose-built modern premises in St Johns . We are looking for a flexible, hard working and reliable person, who enjoys contact with the general public and is able to offer excellent communication and customer service skills.

Itis a varied and interesting role, covering medical reception and administrative duties. Ideally you should have experience of working as a receptionist, within a healthcare setting and be educated to GCSE level or equivalent .

However, full training will begiven.

There are two positions of 24 hours and 25 hours (PT) per week with set days and set hours Monday to Friday is detailed below:

Position 1

Monday: 8:00-13:30

Tuesday: 13:00-17:00

Thursday: 8:00-17:00

Friday: 12:30-18:30

Position 2

Monday: 13:30-18:30

Tuesday: OFF

Thursday: 8:00-17:00

Friday: 8:00-16:00

Ifyou would like an informal discussion about the roles, please contact Practice Manager Deb Gregory on

Previously applicants need not apply.

Medical reception including answering the telephone and speaking with patients face to face to assist patients with queries.

You will work with a team and rotate duties either in the call centre or on the main reception desk.

Daily duties such as:
Booking appointments face to face and over the phone, including signposting to ensure the patient is booked with the right person, in the right place at the right time.

Receiving and recording requests for home visits, district nurse visits, telephone consultations and taking messages.

Helping to assist with general enquiries.

Answer incoming calls in a timely manner as per practice protocol.

Ensuring everything is set up for the day.

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Full training will be given.

We are a large, friendly, forward thinking team. Our clinical team is made up of doctors, pharmacists, advanced clinical practitioners, practice nurses, pharmacists and health care assistants.

Our administrative team is made up of secretaries, receptionists, read coders and scanners.

We all strive to do the best for our patients and give excellent customer service.

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• To have a thorough knowledge of appointment procedures and adaptto changes.
• Deal with all general enquiries, explain procedures and make newand follow-up appointments.
• Using your own judgement and communication skills, ensure that patients requiring urgent medical attention are offered appropriate andtimely appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Accept requests for home visits according to practice procedures.
• Action repeat prescription requests as required and within practice procedures.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts.
• Enter patient information on to the computer as required.
• Patient notes and correspondence:
• Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
• Ensure correspondence, reports, results etc. arefiled promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
• Ensure records are kept in good repair, with all necessary information on the outside cover clearly visible.
• Make all necessary preparations to receive patients.
• Carry out end of day procedures as listed.
• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.

Administration Tasks:

• To carry out administration tasks as per the receptionists rota.