Administration Assistant

Overview

Go back Herefordshire and Worcestershire Health and Care NHS Trust

The closing date is 08 February 2026

This is a part time post working 30 hours a week between Tuesday and Friday.

Are you an excellent communicator with a passion for healthcare? We're seeking an enthusiastic and adaptable administrator to be part of our Worcester City Neighbourhood Mental Health Psychology Admin team at Studdert Kennedy House, Worcester.

In this important role, you'll be using your knowledge, experience, and expertise to provide essential administrative support to our hard-working frontline NHS teams. No NHS experience required, but a passion for excellent patient care is a must.

You will be supporting a wide range of people, including patients and health care professionals. You will need to be responsive and adaptable to the needs of the service, but you can be sure that your hard work will be making a real difference to our patients and service users every day.

• What s in it for you?
• Comprehensive induction and local orientation.
• A wide range of opportunities for you to develop your skills and experience.
• Support from the wider team.

Please note the Trust is unable to provide sponsorship to work for this role; to apply you must have current right to work in the UK status. If you are employed on an acceptable time-limited visa, there is no guarantee of sponsorship at point of expiry.

A typical day as an administrator may involve:

• Maintaining patient records effectively and accurately.
• General office duties such as typing, scanning, photocopying, printing
• Scheduling appointments/meetings.
• Handling queries over the telephone and face to face from staff, patients, and external agencies.
• Looking after the shared email inbox.
• Assisting the team with various administrative tasks.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Administration duties specific to the role:

Providing support as required e.g. reception, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records and problem solving.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

• Educated to vocational level 2 in Business Administration OR
• Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (
  * A-C).
• OR
• NHS administrative experience and will be expected to undertake the relevant level 2 vocational…