Administration Assistant

Administration Assistant

The closing date is 18 January 2026

An opportunity has arisen for an experienced Band 2 Administrator to join one of our Neighbourhood Teams in Bromsgrove.

The Bromsgrove Neighbourhood Team is a fast paced, forward thinking, friendly, hardworking, dynamic team that is continuously looking to improve and develop as the demand for the service we deliver changes. We are seeking to appoint an administration assistant to support the team consisting of Community Nurses, Physiotherapist, Occupational Therapists, Healthcare Assistants and Administrators working with GP and Social Care colleagues.

We will provide you with resources to develop and progress, as well as flexibility, continual professional development and a wide range of wellbeing and support. If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.

The hours are 37.5 per week to be worked over 5 days. This will include being part of a bank holiday and weekend rota.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.

Your main role will be to be the first point of contact for patient telephone calls whilst manning a busy inbox. You will need to take messages/referrals clearly and use initiative to deal with information that is both confidential and sensitive whilst occasionally distressing in nature.

On rotation you will also be required to undertake reception duties, manage an online prescription service which includes the packing of orders placed by staff members for patients and action reports when required.

You will also support the wider team with administration tasks including supporting on our Electronic Patient Record System EMIS ensuring all information is kept accurate and concise, actioning referrals and planning home visits.

You will also be taking calls and dealing with clinical team members and supporting them with sharing of patient information and use of information technology.

You will provide a full range of administrative support to the whole team. You must have excellent communication, organisational and IT skills.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trust's understanding of where you gained interest in working for the Trust.

• Undertake administration/secretarial duties that are specific to the role.
• Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning and copying in line with Trust Policies and Procedures.
• Arrange and confirm appointments, making appropriate arrangements e.g.…