RAFT Program Specialist

The RAFT (Residential Assistance for Families in Transition) Specialist is the front-line contact individual for clients that may be eligible for the RAFT program. They will be responsible for providing information and referral services, brief counseling, and in some cases, more in-depth case management and education/training in the following areas.

• Family budgeting and financial literacy
• Tenant rights and responsibilities
• Landlord obligations under Massachusetts law
• Other housing and life skill related topics

• Collect initial intake and assessment for presenting and surrounding needs to walk‑ins, phone clients, and others seeking services.
• Work with the HCEC team (Housing Consumer Education Center) to determine client RAFT eligibility, along with working with RAFT eligible clients to access and manage benefits.
• Entry of client information into all relevant internal databases, along with the Cornerstone Tracker and Counselor databases for the HCEC and RAFT programs.
• Provide housing program and services information and referral services to walk‑ins, phone clients, and others.
• Obtain resources and services as requested and/or needed to address clients’ needs including but not limited to: RAFT applications, housing applications, negotiation and mediation with property owners and utility companies, assistance with financial applications, budget counseling, money management and credit repair, tenant/landlord rights and responsibilities, housing search, fair housing, and discrimination laws/complaints and federal and state rental assistance programs.
• Provide information and referral, brief counseling, or extended case management for clients in the following areas: budgeting and credit repair, tenant/landlord rights and responsibilities, housing search, and other areas as needed.
• Collaborate with other Client Resources team members in providing counseling and/or case management services.
• Develop partnerships with internal and external providers to ensure comprehensive and seamless delivery of services.
• Provide case management services to clients, maintaining on‑going relationships and follow‑up to ensure that they are connected to community supports and services.
• Make home visits to clients on a limited basis, including but not limited to those who are disabled and/or those whose needs indicate home‑based intervention.
• Prepare program reports as required by RCAP management and program funders.
• Lead with Integrity, Empathy, Empowerment, Pride, and Passion as part of our community with a Commitment to a Better Tomorrow.

• Minimum of one (1) year of experience with income, assets, and credit reviews. Experience assisting clients with housing and economic stabilization barriers.
• Minimum of one (1) year financial budgeting and reporting experience.
• Experience in Banking or Finance industry is a plus, but not required.
• Excellent time management, organizational, and communication skills. Ability to work collaboratively with clients, colleagues, and internal stakeholders.
• Strong customer service skills.
• Sensitivity to the needs of diverse populations.
• Experience in business and customer service; strong computer skills including MS Word, Excel, Outlook, database systems, etc.
• Possess a high level of attention to detail and accuracy. Able to maintain confidentiality.
• Strong clerical and data entry skills (filing, record‑keeping, and document management).
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, along with software systems.
• Bilingual skills; (English/Spanish) preferred.

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