Resettlement Navigator Assistant

Lighthouse at Ascentria, 18 Chestnut Street, Suite 410, Worcester, MA 01608, United States.

Pay Range: $16.50–$18.79 per hour.

The Services for New Americans Team empowers resettled refugees to become self‑sufficient by connecting refugees to community services and facilitating community integration. The Resettlement Navigator Assistant supports the case management team during the initial period of resettlement up to five years and beyond as needed. As an entry‑level social services case management position, the Resettlement Navigator Assistant focuses on supporting clients in the community by providing transportation to appointments, interview assistance, job orientation, training, classes, and other support services.

Who are we?

Ascentria Care Alliance is a nonprofit organization with 150 years of experience helping people in need. We empower people from all backgrounds to rise together and overcome life’s challenges by building stronger communities and helping people move forward together.

• Provide safe and timely transportation to families.
• Assist with apartment setup and move‑in processes.
• Assist with procurement and distribution of goods to families.
• Communicate and update stakeholders accurately and promptly.
• Accompany individuals and families at appointments or other engagements.
• Support logistics of program service delivery, including orientation of new participants and facilitation of group discussions.
• Support basic cultural orientation, including accessing community resources and public transportation.
• Provide a welcoming environment that embraces cultural differences while educating families about cultural norms in their new home.
• Assist with airport pickups, orientation, and negotiation of services as needed.
• Assist staff with all activities related to supporting refugee and migrant families upon arrival and on an ongoing basis.
• Assist refugees to live as self‑sufficiently as possible and integrate into the community while complying with refugee program contract requirements.
• Complete and maintain documentation in a timely manner and within contractual standards as assigned.
• Maintain calendars and room reservation systems for the New American Program Team.
• Maintain a welcoming environment in the New American Welcome Center, including prepped meetings and ensuring office and classrooms are ready for programming.
• Act as backup for front desk and reception duties.

• High School Diploma or equivalent.
• Valid driver’s license, acceptable driving record, and reliable transportation.
• Strong oral and written communication skills.
• Organized with great attention to detail and flexibility.
• Ability to work independently in a fast‑paced environment.
• Reliable and responsible for attending all scheduled appointments and meetings.
• Experience or openness to working with people from a variety of cultural backgrounds.
• Ability to lift up to 50 pounds and assist with moving, packing, and apartment setup.

Please note: Candidates selected for hire must successfully complete all required background checks before starting employment.

• Health, dental, and vision insurance.
• Flexible Spending Account.
• 403(b) retirement plan with employer match.
• Employee Assistance Program.
• Tuition reimbursement.
• Paid time off and holidays.
• Diversity, equity, and inclusion workplace culture.

Location: West Springfield, MA. This is an in‑person position requiring occasional local travel and providing transportation to clients using your own vehicle.

Equal Opportunity Employer – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.