Case Manager - Not

Full Time; 1st shift -$22/hour + benefits

Workspace

On-Site

• Complete intake and needs assessment with families, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills
• Interview and evaluate families to formulate Individualized Service Plans based on Program requirements
• Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
• Help families build self‑sufficiency plans
• Assist families to transition to self‑advocacy roles
• Advocate on behalf of families and attend administrative hearings, if necessary
• Perform home visits and/or unit inspections
• Establish, evaluate, and monitor goals for families linked to measurable outcomes
• Work collaboratively with interdisciplinary team of collateral providers and partners to ensure coordination of services
• Maintain the structure and policies of the program through orientation of families by reviewing program rules, policies, and case management visits
• Maintain accurate case records by documenting all services rendered including up to date case notes, telephone contact logs and referrals
• Enter required data into the agency databases with reporting, as required

• Bachelor’s degree preferably in a Human Services related field (significant case management experience may substitute for degree)
• Three to five years experience working with economically disadvantaged youth and/or families
• Minimum of one-year assessment, advocacy and case management work in related field required
• Experience working with populations with mental illness, development disabilities and/or substance abuse, and economically disadvantaged individuals and/or families
• Knowledge and experience working with low income, culturally diverse, and at‑risk families
• Demonstrated knowledge of community resources available to low‑income individuals and families
• Excellent customer service, organizational, oral, and written communication skills
• Ability to manage multiple priorities and work in a fast‑paced environment
• Proficient computer skills required in basic computer software and data collection systems
• Crisis management skills
• Ability to maintain accurate records and confidentiality of information
• Excellent attention to detail
• Bilingual (English/Spanish, English/Haitian Creole, English/Portuguese) preferred