Library Security Compliance Officer

LIBRARY SECURITY COMPLIANCE OFFICER

WORCESTER PUBLIC LIBRARY
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Library Security Compliance Officer for the Worcester Public Library. Under the direction of the Manager of Community Resources, the work involves all operations related to the safety and security of the Main Library branch and its grounds, used by staff, patrons, and visitors. This position will patrol and secure assigned premises, identify risks to staff and patrons, and enforce the Patron Behavior Policy.

The ideal candidate will possess excellent interpersonal, communication, and customer service skills, and have experience working with diverse populations in an urban community. The position includes night and weekend shifts.

Bilingual applicants are encouraged to apply.

• Maintain high visibility by patrolling public areas to deter inappropriate behavior and assist the public in ensuring a safe, comfortable environment
• Work closely with the staff and Supervising Librarian to enforce the Patron Behavior Policy
• Engage proactively with patrons to address issues quickly and diffuse situations, minimizing disruption
• Discuss infractions or violations with patrons, assess appropriate actions, and escort patrons from premises when necessary
• Act as the first point of contact for library staff for questions or concerns about security incidents, often requiring immediate assistance
• Assist with serving and enforcing No Trespass Orders issued by the Worcester Public Library
• May render first aid in medical emergencies
• Stay informed on available resources for social services in the Worcester area and share with patrons as needed
• Prepare incident reports and maintain files on daily activities and administrative matters
• Assist the Librarian in Charge and building custodians with closing the building by clearing all public floors and remaining until all patrons have exited
• Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive teamwork
• Participate actively in staff development and training opportunities
• Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
• Work and travel to multiple locations as assigned

• Act calmly and with composure in difficult situations
• Familiarity with issues pertinent to individuals and families struggling with poverty, food insecurity, homelessness, substance abuse, and mental health disorders
• Proactively diffuse and deescalate situations
• Work with minimum supervision
• Prepare meaningful, concise, and accurate reports
• Define problems, establish facts, and draw valid conclusions
• Address and resolve conflict equitably, seeking common ground and cooperation when possible
• Learn and use handheld radios and communication systems
• Possess excellent observation skills, focus, and attention to detail to identify threats quickly
• Excellent customer service, interpersonal, written, and verbal communication skills and ability to discuss concepts, ideas, and requirements with professional and paraprofessional staff
• Strong commitment to consistent excellent customer service to a diverse urban population
• High level of professionalism and commitment to the organization
• Embrace opportunities to learn in a fast‑paced, changing environment
• Work independently and as part of a team
• Learn and use library technologies
• Knowledge of English language principles and correct usage of grammar, punctuation, and spelling
• Regular on‑site attendance is required
• Create positive working relationships with a diverse staff
• Maintain confidentiality

• High School Diploma or equivalent
• Demonstrated experience in security, public safety, public service, corrections, and social services
• Successfully pass CORI/SORI check
• Travel to required locations in a timely manner
• Pass a writing assignment at interview

• Experience in application of security policies, procedures, and practices
• Two (2) years of demonstrated experience in security, public safety, public service, corrections, and social services
• One (1) year of experience or training in performing de‑escalation techniques
• Two (2) years of customer service experience in an urban or public setting

$23.11 – $28.09 hourly, full‑time, excellent benefits package.

To apply, please visit:(Use the "Apply for this Job" box below). or send resume and cover letter to:
City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED; applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents.

The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to:
City Hall, Human Resources, Room 109, 508‑799‑1030, Hiring.