Director, PACE Nursing Services

Overview

About us: Fallon Health is a company that cares. We prioritize our members--always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation’s top health plans for member experience, service, and clinical quality.

Fallon Health’s Summit Elder Care® is a Program of All-Inclusive Care for the Elderly–PACE for short. PACE, an alternative to nursing home care, is a program that helps people 55 and older continue living safely  Fallon Health, we believe our individual differences, life experiences, knowledge, self-expression and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status and other characteristics that make people unique.

Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs—including Medicare, Medicaid, and PACE— in the region.

Brief Summary of purpose: The Director, PACE Nursing Services provides strategic leadership, operational oversight, and clinical guidance for all nursing functions across Fallon Health’s PACE centers. This role ensures that nursing practice across Primary Nursing, Home Care Nursing, Clinic Nursing, and Transitions of Care reflects the highest standards of quality, safety, and participant-centered care. The Director leads program-wide nursing initiatives, oversees policy development, evaluates clinic operations, and supports clinical teams to optimize nursing workflows, standardize nursing care, and uphold PACE regulatory compliance.

This position is a key member of the leadership team and partners closely with the program leaders to drive excellence in nursing care delivery throughout PACE.

Nursing leadership and program oversight:

• Provide leadership for all nursing services across PACE centers, ensuring consistent practice standards, clinical excellence, and adherence to PACE regulatory requirements.
• Serve as the primary nursing leader responsible for the vision, strategy, and implementation of nursing initiatives across PACE
• Collaborate with PACE leaders to align nursing services with organizational goals
• Provide leadership and guidance to nursing staff, fostering a positive and collaborative work environment.
• Serve as a clinical guide, resource, and mentor to nursing leaders across the program.
• Conduct routine site visits to each PACE center to assess nursing workflows, nurse training and education needs, and quality performance.
• Evaluate clinic flow and operational efficiency; identify gaps and implement improvements to optimize participant experience and clinical outcomes.
• Partner with Site Directors, nursing leaders and others to ensure nursing practices support standardized, safe, timely, and coordinated care.
• When applicable, engage external partners to support clinical needs
• Chair and lead the PACE Nursing Committee, establishing organizational nursing priorities, standardizing practice, and supporting shared governance.
• Facilitate program-wide communication, professional development, and alignment among nursing leaders and frontline nursing staff.
• Promote a culture of collaboration, accountability, and continuous learning.
• Provide mentorship, clinical guidance, and coaching to Primary Nursing, Home Care Nursing, Clinic Nursing, and specialty nursing teams across PACE
• Supervise and support the Transitions of Care manager and the Transitions of Care nurses, ensuring effective coordination of care across inpatient and outpatient settings,
• Supervise and support personnel responsible for PACE staff development and education
• Partner with HR and site leadership to support nursing recruitment, retention, competency assessment, succession planning, and corrective actions when needed.

Regulatory and quality governance

• Develop, implement, and ensure compliance with PACE nursing policies and procedures.
• Ensure nursing standards are evidence-based, and follow…