Back-End Dept Supervisor

Join to apply for the Back-End Dept Supervisor role at Lowe’s Companies, Inc.

Pay Range: $25.20 - $28.25 per hour. Starting rate may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, visit

• Team Leadership:
  Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department
• May participate in interviews and provide input into selection decisions for new associates in assigned area
• Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary
• Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed
• Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities
• Empowers others to make decisions while providing guidance when necessary
• Provides recognition for accomplishing goals and demonstrating effective behaviors
• Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback
• Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR
• Operational Excellence:
  Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales; monitors and drives team to achievement of key operational performance metrics; identifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner; responds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries) by reprioritizing tasks;
  
  monitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associates; maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity;
  
  conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks
• Continuous Operational Improvement:
  Recommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same; analyzes operational activities and determines ways to reduce the impact on the customer; seeks performance feedback from others and pursues self-development opportunities; proactively builds and maintains collaborative relationships with cross‑functional partners; sets an example for others by adapting quickly and effectively to work challenges and organizational change
• Responsibilities Specific to the Front‑End Department Supervisor:
  Oversees and drives efficiencies in front-end operational activities (e.g. check outs, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.); drives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns; ensures that the appropriate headcount is allocated in each check-out and administrative area (e.g., Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, PUIS Desk, Money Room);
  
  researches shortages or overages, deposits cash in the bank, and handles register pulls and loans; monitors Customer Service desk activity, supporting when needed; performs payroll closeout process; in addition to the above responsibilities, this individual is held accountable for other duties as assigned
• Resp…