HVAC Operations Manager - License Holder
Listed on 2026-01-13
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Management
Operations Manager
HVAC Operations Manager - License Holder
Location: Greater Worcester, MA Area Employment Type: Full-Time Salary Range: $120,000+ (Based on Qualifications) + Commission, Bonuses
Are you a seasoned HVAC leader with a Massachusetts license ready to build and scale a thriving business? We're seeking a dynamic Operations Manager to drive operational excellence, fuel growth, and lead a high-performing team in residential and commercial HVAC services. This is your chance to shape a startup into a powerhouse, blending hands‑on technical expertise with strategic oversight in a fun, collaborative environment.
If you excel at hitting revenue targets, fostering teamwork, and embracing innovation like AI tools, join us to make a lasting impact.
We create a vibrant, goal‑crushing atmosphere where hard work meets high energy. Celebrate wins with the team, grow from the ground up, and enjoy perks that reward your dedication:
- Competitive base salary starting at $120,000+, plus commissions on sales goals and annual bonuses.
- Company vehicle with gas card.
- Comprehensive health and dental insurance.
- Opportunities for professional development and lifelong learning, including cutting‑edge tools like AI applications.
- Customer 1st - Prioritize client needs in every decision.
- Safety - Get home to your family every day.
- Continuous Improvement - Push for better results daily.
- Continuous Learning - Stay ahead with industry trends and tech.
- Accountability - Own your goals and deliver.
- Teamwork - Collaborate for shared success.
Take full ownership of profit and loss while leading day‑to‑day operations:
- Drive operations to meet profit, growth, and revenue targets.
- Manage budgets, sales performance, and operational metrics.
- Build and nurture vendor relationships for optimal pricing and services.
- Optimize dispatch and workload for technicians to ensure efficiency.
- Hands‑on troubleshooting, diagnostics, repairs, and installations for commercial and residential heating/cooling systems, plus preventative maintenance.
- Champion customer satisfaction with same‑day issue resolution.
- Coach and develop staff to maintain high standards and team unity.
- Develop work instructions, procedures, and a robust knowledge base.
- Oversee job costing, project management, and strict safety compliance.
The ideal candidate is easy to work with, highly collaborative, and a natural people developer who thrives on building winning teams. With a strong sales mindset to drive new revenue and exceptional customer skills as a top priority, you'll excel at documentation, setting up continuity processes, and leveraging new tech like AI copilots to streamline operations.
- 10-15 years of HVAC experience, with management, lead technician, or supervisor roles preferred.
- Proven success in exceeding revenue goals and managing P&L.
- Expertise in job costing, team building, and operational efficiency.
- Strong interpersonal, verbal, and written communication skills.
- Proficiency with computers and Microsoft Office.
- Valid driver's license held for at least 12 months, with no major traffic violations (e.g., DUI, hit‑and‑run, suspension, reckless driving) or multiple minor infractions/collisions in the past 3 years.
- Active Massachusetts Air Conditioning and Refrigeration Contractors License (required).
- EPA 608 Certification.
- Bachelor's degree or equivalent relevant work experience.
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