Traveling Field Technician; Indigo Print Press

Traveling Field Technician (Indigo Print Press)

As a Traveling Field Technician (Indigo Print Press), your primary responsibility is to deliver expert technical service, including diagnosing and repairing HP Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites.

Beyond core service, you play a key role in driving customer success by providing value‑added services such as:

• Onboarding and startup visits to help customers ramp up quickly and confidently.
• On‑press training and coaching to build operator skills and maximize press capabilities.

You will also leverage state‑of‑the‑art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support. This hybrid role combines deep technical expertise with a customer‑first mindset, helping our partners achieve long‑term satisfaction and business success with HP Indigo solutions.

• Field technician
• Electrical
• Mechanical
• Industrial print press
• Indigo/HP Indigo press experience

Provide onsite technical service for commercial and industrial digital printing presses. Utilize electromechanical expertise to troubleshoot and resolve issues. Offer input on operational methods and programs impacting business management strategy in the assigned geographic area. Apply knowledge of electrophotography within the printing industry. Candidate will be expected to participate in onsite training for customers that will achieve goals and objectives set by the business to support growth.

Qualifications:

Proven experience in field technical service for commercial printing presses or color copiers. Strong electromechanical problem‑solving skills. Excellent communication and customer relations skills. Proficiency in computer programs used for hardware interfacing. Reliable transportation for onsite customer visits.

Intermediate Level

Contract position based out of Worcester, MA.

The pay range for this position is $25.00 - $30.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jan 9, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.