Desktop Support Engineer

Role: Desktop Support Engineer
Location: Worcester, MA
FTE

Job Description

We are seeking a detail oriented PC Refresh /Build Technician to support large scale device upgrade and replacement activities. The ideal candidate will handle imaging, deployment, data migration, and user support to ensure a smooth transition to updated hardware.

Key Responsibilities

• Perform end to end PC refresh tasks including imaging, data backup/restore, application setup, and user profile migration.

• Coordinate deployment schedules with end users and provide onsite or remote technical assistance.

• Document refresh progress, update asset management tools, and maintain accurate inventory records.

• Troubleshoot hardware and software issues encountered during the refresh process and escalate when necessary.

• Meet weekly deliverables and deployment targets to ensure project timelines are achieved

Required

Skills & Qualifications

• Experience with Windows OS imaging using SCCM, including deployment and basic troubleshooting.

• Strong customer service skills with the ability to work directly and effectively with end users.

• Solid understanding of hardware components, device setup, configuration, and asset tracking systems.

• Ability to work independently, manage workload efficiently, and meet deployment timelines.

• Hands-on experience with Windows 11 setup, configuration, troubleshooting, and user migration activities.

• Proficiency in Excel for generating hardware requirement reports, deployment progress reports, and completion summaries.

• Good working knowledge of Service Now, including ticket updates, asset management, and workflow navigation.

Preferred Qualifications (Nice to Have)

• Experience with SCCM, Intune, or similar deployment tools.

• Hands-on experience with large-scale PC refresh or enterprise hardware rollout initiatives.