Sr EPIC Systems Analyst
Listed on 2026-02-28
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IT/Tech
Technical Support, Systems Analyst, IT Consultant
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? to apply through your Workday account.
Exemption Status: Exempt
Hiring Range: $68,369.60 - $
Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations .
Schedule Details: Monday through Friday
Scheduled
Hours:
8:30-5
Shift: 1 - Day Shift, 8 Hours (United States of America)
Hours: 40
Cost Center: 99940 - 5961 Inpatient
This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.
And everyone, in their own unique way, plays an important part, every day.
1. Proactively identifies barriers to completing work and escalates issues with proposed solutions.
2. Attends all required meetings, assumes accountability for assigned follow-ups and practices closed‑loop communication.
3. Participates as workstream lead on cross‑functional projects, ensures tasks are completed within scope and project management guidelines.
4. Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources.
1. Develops and maintains partnerships with operational staff, serving as a subject‑matter advisor for application‑related questions.
2. Leads discussions with subject‑matter experts, caregivers, and vendors to evaluate, design and configure application features.
1. Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions.
2. Facilitates application upgrade processes, including recommending new functionalities to operational caregivers.
3. Tests new features and functionalities and develops Job Aids for customer support and training.
1. Investigates application and system configuration issues to develop and implement effective system fixes.
2. Participates in ticket triage and analysis to determine the appropriate work stream and assists in scoping efforts.
3. Independently troubleshoots application components within server configurations, including system services and interface jobs, and engages other teams as necessary.
4. Effectively participates in critical incident response and escalates appropriately as needed.
1. Collaborates with subject‑matter experts, caregivers, and vendors to evaluate and configure application features.
2. Configures application features, security settings, and develops support documentation, including test scripts and workflow diagrams.
3. Builds relationships with third‑party vendors to maintain vendor software.
1. Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
2. Partners with the training team to create end‑user training materials.
1. Mentors less experienced team members, providing guidance and support for their development.
1. Actively learns and applies new skills to improve support for customers and coworkers.
2. Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
3. Actively participates in professional development programs defined by department.
1. Demonstrates high adaptability to dynamic responsibilities and evolving project requirements.
Must be able to work off hours as…
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