Resource Coordinator - PeopleFirst

People First, Ascentria’s flagship social innovation venture, helps workers tackle challenges outside of work so they can succeed at work, improving lives, strengthening employers, and transforming the workplace. By pairing trusted human Pathfinders with an AI-enabled navigation platform, People First connects employees to critical resources like childcare, transportation, housing, and legal aid. This unique combination of human compassion and technology reduces stress, improves retention, and boosts productivity, positioning People First as a next-generation model for workforce well-being.

This role offers the opportunity to help launch a startup within a large, mission-driven nonprofit. Reporting to Ascentria’s Senior Director of Innovation, the Resource Coordinator joins a small, entrepreneurial team working at the intersection of social determinants of health (SDOH) navigation, technology, and social enterprise—combining fast-paced, hands-on work with the stability of a 153-year-old institution.

The Resource Coordinator is People First’s primary resource specialist, working directly with employees and job seekers while helping shape how People First operates. Although the role does not initially supervise staff, it is intentionally designed as a foundational position. As People First grows, this role will help codify the People First model, train future coordinators, and support responsible scale.

The position blends direct service delivery with systems thinking, continuous learning, and model development, turning real-world experience into repeatable practice. Success requires strong listening skills, empathy, comfort with ambiguity, and the ability to translate lived experience into clear next steps, workflows, and ongoing improvements, grounded in human-centered design and real-world usability.

• Serve as a trusted, confidential point of contact for employees seeking assistance with barriers such as childcare, transportation, housing, healthcare, or financial challenges.
• Conduct intake, assessment, goal-setting, and follow-up
• Connect individuals to community-based resources and supports aligned with their needs and eligibility
• Support job retention and workforce stability through timely, practical interventions
• Maintain accurate documentation, case notes, and outcome tracking
• Meet grant compliance, reporting, and data-collection requirements
• Participate in the development, implementation and daily use of the People First solution
• Coordinate with community partners, employers, and internal Ascentria teams

• Identify patterns in participant needs and system gaps, and share insights from the field
• Translate participant needs into simple workflows, tools, and process improvements
• Participate in pilot testing and iterative learning cycles
• Build and maintain trusted community resource partnerships
• Compile and manage resource lists, eligibility criteria, and application processes across key domains
• Support participants through application and follow-through, using outcomes to refine the model
• Assess best-fit resources and support participants through application and follow-through, using outcomes to refine the approach
• Contribute to documentation, playbooks, and training materials that support consistent delivery of the People First model

• Serve as an early steward of the People First model, helping define standards of practice, tools, and ways of working
• Support the onboarding, training, and coaching of future People First Resource Coordinators as the program grows
• Model high-quality, human-centered resource navigation and documentation practices
• Share feedback and field-based insights to inform performance expectations, role design, and staffing models
• Contribute to the development of supervision frameworks, learning routines, and quality assurance processes in partnership with People First leadership
• Help foster a culture of learning, reflection, and continuous improvement within the People First team
• Other duties as assigned

• Bachelor’s degree in Social Work, Human Services, Public Health, Community Health, Sociology,…