Senior Director Critical Care Services

Exemption Status: Exempt

Hiring Range: $ - $

Schedule Details: Monday through Friday, Weekends (Saturday and Sunday)

Scheduled

Hours:

8:30am - 4:30pm, some off shift and weekends

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 10020 - 0124 CNO

This position may have a signing bonus available – a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

• Evaluates patient care needs across multiple units and ensures staffing utilization meets patient requirements.
• Collaborates with physician and nursing "flow champions" to efficiently admit, transfer and discharge patients.
• Identifies and plans programs, equipment, facility, staffing needs which supports high quality, safe patient care in collaboration with nursing colleagues, physicians, therapists, and administrative personnel.
• Coordinates clinical practice and deployment of resources across units to ensure ongoing implementation of the nursing process.
• Serves as a role model and resource for less experienced managers in assisting them to meet the responsibilities of their positions.
• Develops process for regular communication and meetings with management team.
• Regularly attends departmental huddles.
• Serves as management's contact for the various unions existing within Nursing, including negotiations, grievances etc.
• Establishes and maintains effective communications within the department and with other departments.
• Establishes and maintains effective relationships with community agencies, groups, professional affiliations, etc., as appropriate.
• Identifies community needs and trends, and develops programs to meet those needs. Investigates service expansion, recommends new programs, and oversees implementation as opportunities present themselves.
• Provides updates for Daily Safety Briefing and/or attends as designee.

• Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
• Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
• Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
• Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system‑wide initiatives.
• Encourages and supports diverse views and approaches, creating an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
• Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
• Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Develops and maintains procedures necessary to meet regulatory requirements.
• Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
• Ensures adequate equipment and supplies for department.
• Develops and maintains established departmental policies, procedures, and objectives.
• Ensures compliance to all health and safety regulations and requirements.
• Maintains, regular, reliable, and predictable attendance.
• Performs similar or related duties as required or directed.