ED Observation Assistant, Emergency Department Night

Exemption Status: Non-Exempt

Hiring Range: $17.53 - $26.68

Final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays – Every Other Holiday, Weekends – Every Other Weekend

Scheduled

Hours:

11p-730a

Shift: Night Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 10020 - 2340 Emergency Room

Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver. Exceptional patient care, academic excellence, and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

Everyone, in their own unique way, plays an important part every day.

• Provides constant observation of high‑risk patients as assigned by the Emergency Department Resource Nurse.
• Assists patients to get undressed, removes items that could injure the patient or staff, secures belongings.
• Monitors patients and conducts safety checks every 15 minutes for an assigned group of patients.
• Escorts and supervises patients in the bathroom depending on level of care, assists patients with meals and comforts, de‑escalates patients by using sensory techniques and distraction techniques as needed.
• Attempts to prevent unsafe patient movement and actions.
• Notifies the nurse of changes in patient activity, mood, behavior, requests for medication and calls for assistance when necessary.
• Reminds patients about safety and fall prevention, redirects patient attention from equipment, and prevents patients from dislodging equipment.
• Uses de‑escalation techniques and, if unsuccessful, participates in restraints under RN or MD direction in accordance with training and education.
• Obtains a report on each assigned patient from the nurse at the beginning of each shift.
• Reports any potentially unsafe behaviors or patients who appear to be escalating to the assigned nurse throughout the shift.
• Performs environmental safety checks and removes potentially harmful items at the beginning of each shift and between discharges.
• Remedies hazardous situations such as improperly open doors and windows.
• Follows the Policy & Procedure(s) for Constant Observation.
• Accompanies patients for therapeutic procedures unless otherwise ordered by the nurse or physician.
• Documents patient behavior every fifteen minutes on the Constant Observation documentation record.
• Provides handoff to the on‑coming ED Observation Assistant.
• Supports patient care and department operations with a variety of duties.
• Engages patients in activities as appropriate.
• Maintains a neat and orderly work area, stocks carts and supplies, transports patients or equipment.
• Answers telephones, takes messages, and completes light clerical duties such as filing as assigned.
• Follows infection control, fire safety, and other departmental policies and procedures.

• Complies with established departmental policies, procedures and objectives.
• Attends meetings, conferences, seminars as required or directed.
• Uses Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views, demonstrates Standards of Respect, and contributes to a professional, tolerant environment.
• Maintains reliable attendance.
• Performs other similar and related duties as required or directed.
• All responsibilities are essential job functions.

• High School Graduate or equivalent.
• Must complete de‑escalation training and a Basic Life Support or Heartsaver course and receive appropriate certification.

• Required:
• Communication skills:
  Ability to read, write, speak effectively in English and have good interpersonal skills.
• Demonstrates the ability to remain calm when under…