Bed Assignment Coordinator, Transfer Center
Job Description & How to Apply Below
Position: Bed Assignment Coordinator, Transfer Center, 24 Hour, Days
Are you a current UMass Memorial Health caregiver? Apply now through Workday.
Job Details
Exemption Status: Non‑Exempt
Hiring Range: $20.94 – $33.59
Final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.
Schedule Details: Holidays – Every Third Holiday, Monday through Friday;
Weekends – Every Third Weekend
Scheduled
Hours:
Shift: 1 – Day Shift, 12.5 Hours (United States of America)
Hours: 24
Cost Center: 10020 – 6226 Transfer Center
Union: SHARE (State Healthcare and Research Employees)
This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver – regardless of title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees working together as one health system in a relentless pursuit of healing for our patients, community and each other.
And everyone, in their own unique way, plays an important part, every day.
Major Responsibilities
Receive and triage phone calls from the full range of internal and external admission points including the ER, OR, Clinics, and Short Stay. Log all incoming requests. Receive and triage phone calls to appropriate providers during emergency situations. Update multiple Reservation Request Lists within the bed management system. Add patients awaiting admission to UMMMC to the reservation list.Enter intake patient information into the bed management system. Provide bed status updates and alert Care Connection staff when a bed is identified.Create reservation requests for patients as needed, including urgent admits from clinics, home, and other facilities. Monitor bed availability. Alert supervisors and/or nursing leaders when additional resources are needed.Prioritize requests on the Reservation Request List in accordance with department practice and policies. Apply functional knowledge of inpatient hospital units on the UMass Memorial Medical Center campuses. Triage patients accepted for admissions. Utilizing knowledge of patient diagnoses and physician preferences, determine the most appropriate unit to admit the patient to.Escalate priority issues to Care Connection Center Director and/or Manager as needed. Escalate room turnover issues to housekeeping supervisors as needed.Register patients (e.g., direct transfers) by entering information into the computer‑based patient registration, and bed management system. Input demographic and insurance information when available. Follow up to correct discrepancies as required.Book appropriate beds on both campuses for patients on the Reservation Request List. Admit patients in the bed management system. Complete necessary admissions paperwork for admitted patients, including preparing patient bracelets and cards. May reassign patients based on changes noted in acuity when patient arrives at the hospital.Provide relevant patient information to the admitting unit to facilitate the patient's care upon arrival including estimated time of arrival, condition, special precautions, and admission instructions.May assist families/visitors in locating admitted patients and/or with hotel arrangements in accordance with hospital/departmental policy.Reconcile the hospital census, verifying that patients are listed in the correct beds within the bed management system. Ensure PACU and ED boarders are in the correct accommodation code (e.g., private, telemetry).Monitor and analyze key patient flow statistics. Work to ensure system‑wide benchmarks are achieved.Review patient census across both campuses and run a variety of occupancy/census reports. Distribute relevant reports to leaders within UMMMC daily.Update physician fields within bed management system as required. Record changes in log and respond to physician change requests.Reconcile OR schedule with the bed management system and elective pre‑registration list. Once…
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