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Room Service Operator Mixed Shifts

Job in Worcester, Worcester County, Massachusetts, 01609, USA
Listing for: UMass Memorial Health
Part Time position
Listed on 2026-01-18
Job specializations:
  • Healthcare
    Healthcare Administration, Dietitian / Nutritionist
Job Description & How to Apply Below
Position: Room Service Operator, 20 hours, Mixed Shifts

Room Service Operator, 20 hours, Mixed Shifts

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status: Non-Exempt

Hiring Range: $19.15 - $32.96

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations
.

Schedule Details: Holidays - Every Other Holiday, Monday through Friday, Weekends (Saturday and Sunday)

Scheduled

Hours:

7:30am-4:00pm

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 20

Cost Center: 10010 - 5030 Food Services Kitchen

Union: UFCW (United Food and Commercial Workers)

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Act as a liaison to food service for the patient, family, and staff.

Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order using Health Touch. To assure patients are fed within 45 minutes of ordering the meal.

Major Responsibilities
  • Communicates on the telephone in an efficient, pleasant, and respectful manner, even during periods of high call volume. Assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the Health Touch system. Average call time ranges between 1-2 minutes.
  • Reviews therapeutic diet orders and modifies the patient's order to meet the diet order parameters while attempting to honor the patient's request and be aesthetically pleasing. This includes nourishments, supplements, and tube feeding.
  • Speaks with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. Communicates changes and, if possible, finds a satisfactory substitution. Ensures a nutritionally balanced meal that meets the dietary restrictions of the patient's diet order.
  • Communicates on the phone to patients, staff, and guests according to department scripting policy and procedures.
  • Communicates patient diet order issues to the Supervisor or clinical dietitian when policy mandates.
  • Position Qualifications License/Certification/Education
    • Required:
    • — (none listed)
    • Preferred:
    • 1. High school education or equivalent.
    • 2. Previous experience in a healthcare setting.
    • 3. Knowledge of specialized diets and menus.
    • 4. Bilingual.
    Experience/Skills
    • Required:
    • 1. Previous customer service and/or call center experience.
    • 2. Knowledge and ability to utilize personal computers or data terminals to record, verify and retrieve standard information.
    • 3. Ability to read, write, speak, and communicate in English.
    • 4. Ability to follow and give oral and written instructions.
    • 5. Ability to communicate with patients, hospital personnel, and co‑workers.
    • Preferred:
    • 1. Previous related experience to be familiar with basic nutrition and food service operations, functions, and procedures.

    Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

    Equal Opportunity / EEO Statements

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are:
    Acknowledge, Listen, Communicate, Be…

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