Senior Receptionist Worcester, 1st shift

Exemption Status: Non-Exempt

Hiring Range: $20.00 - $30.51

Final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Friday, Saturday, Thursday, Tuesday, Wednesday

Scheduled

Hours:

9:00a.m. to 5:00p.m.

Shift: 1 - Day Shift, 7.5 Hours (United States of America)

Hours: 37.5

Cost Center: 71000 - 0553 Outpatient Mental Health

Union: SEIU Local 509 Community Health Link

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

• Greets clients.
• Performs check‑in and check‑out with clients, including verifying insurance eligibility, entering information on lapsed and new insurance, collecting co‑pays and balances due, providing receipts, submitting cash sheets, updating client demographics, and notifying staff that the client is checked in.
• Schedules client appointments.
• Enters and makes changes to staff schedules.
• Completes administrative intake with clients, including providing intake packets and collecting completed forms.

• Complies with established division and program policies, procedures, and objectives.
• Attends variety of meetings, conferences, and trainings as required or directed.
• Demonstrates use of quality improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains regular, reliable, and predictable attendance.
• Maintains confidentiality.

All responsibilities are essential job functions.

Required:

• Grade C02:
  Senior Receptionist – Minimum of a high school diploma/GED/HiSet.
• Driving is not a requirement.

Preferred: Grade C02:
Senior Receptionist – Associate’s degree.

Required:

• Advanced computer skills.
• Ability to multitask.
• Ability to use office equipment, including copy machines, computers, printers, telephones and four‑drawer vertical filing cabinets.
• Ability to organize complex tasks and meet deadlines.
• Must be able to pass a CORI background check.

Preferred:

• Two (2) years of experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department‑specific competencies, including age‑specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are:
Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent acquisition. We will make every effort to respond to your request for disability assistance as soon as possible.