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Clinical Transfer and Access Coordinator

Job in Worcester, Worcester County, Massachusetts, 01609, USA
Listing for: UMass Memorial Health
Full Time position
Listed on 2026-01-27
Job specializations:
  • Healthcare
    Healthcare Nursing, Emergency Medicine
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?  to apply through your Workday account.

Exemption Status: Exempt

Schedule Details:

Scheduled

Hours:

Shift:

Hours: 24

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

The mission of the UMMMC Transfer Center is to coordinate safe, timely, and appropriate care by connecting providers and linking resources to the patient within and outside of UMMMC.

The primary role of the Clinical Transfer Coordinator is to communicate with referring providers and connect them with the most appropriate receiving UMMHC provider based on patient's specific medical need.

The Clinical Transfer Coordinator's role is to triage accurately and advocate for safe and timely care.

The Clinical Transfer Coordinator strives to facilitate the following services:

  • Centralized intake for all transfers, including bed placement recommendations
  • Expedited transfer and more timely care for critically ill or injured patients
  • Dependable triage services for the pediatric and adult patients in our community.
  • Timely provider to provider consultative services and hand-offs to discuss patient care needs.
  • Management of bedside emergency situations and prioritization of real-time care concerns
Major Responsibilities
  • Utilize the nursing process to triage patients and advocate for safe, timely and appropriate care in the most appropriate setting.
  • Uses critical thinking, strategic prioritizing, and critical thinking to coordinate the care of patients who have an acute change in their condition using telecommunication tools to bring clinical experts quickly to their bedside.
  • Facilitate communications and activities between the patient care units, providers and other hospital departments as required. Anticipates potential problem situations and intervenes as appropriate.
  • Collects data and provides virtual nursing care to achieve optimal outcomes and to influence practice patterns.
  • Utilizes resources and performs at a level conducive to support the delivery of safe, timely, effective, efficient, equitable, and patient-centered care by acute and critical care teams.
  • Identifies areas for improvement of patient satisfaction and seeks solutions for problems.
  • Identifies area for improvement of physician referral satisfaction and seeks solutions for problems.
  • Demonstrates the use of quality improvement in daily operations.
  • Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Aware of EMTALA guidelines. Develops and maintains procedures necessary to meet regulatory requirements.
  • Communicate potential problems that may compromise patient care to patient flow leadership.
  • Maintains open and respectful lines of collaborative communication with Director, Manager, Physicians, Residents and other staff.
  • Develops departmental policies, procedures, and objectives for various service-lines and presents to Director for review.
  • Standard Staffing Level Responsibilities
  • Complies with established departmental policies, procedures and objectives.
  • Attends variety of meetings, conferences, seminars as required or directed.
  • Demonstrates use of Quality Improvement in daily operations.
  • Complies with all health and safety regulations and requirements.
  • Respects diverse views and approaches, and contributes to maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
  • Maintains, regular, reliable, and predictable attendance.
  • Performs other similar and related duties as required or directed.
  • All responsibilities are essential job functions.
  • Position Qualifications

    License/Certification/

    Education:

  • Bachelor's degree in Nursing. Applicants with an Associate's degree in Nursing who are currently enrolled in a Bachelor's degree program will be considered.
  • Current Massachusetts Nursing licensure and registration.
  • Experience/

    Skills:

  • Minimum of 3 years emergency and/or intensive care clinical experience.
  • Thorough knowledge of the discipline of nursing and understands limits of RN scope of practice.
  • Excellent verbal, written, and computer skills.
  • Possess high-level skills in communication, decision-making, systems thinking, and computer literacy due to the remote nature of the practice environment.
  • Demonstrate understanding of pathophysiology and rationale of special needs and common problems associated with…
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