Registration Representative

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Exemption Status: Non-Exempt

Hiring Range: $19.74 - $30.80

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations
.

Schedule Details: Friday, Holidays - Every Other Holiday, Monday, Thursday, Tuesday, Wednesday, Weekends - Every Other Weekend

Scheduled

Hours:

1:30p-10p

Shift: 2 - Evening Shift, 8 Hours (United States of America)

Hours: 32

Cost Center: 99940 - 5488 Registration Services Mem Hahn

Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

• Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
• Obtains and verifies workman's compensation and automobile coverage when required.
• Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.
• Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection.
• Coordinates the provision of multiple services to patients.
• Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Performs Surgical Day admissions.
• Performs bed control, transfers, discharges and admissions tasks.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
• Maintains accurate and timely records, logs, files and related information as required.
• Completes online death certificate registry.
• Receive and secure patient valuables.
• Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars, and on-going training as required or directed.
• Demonstrates use of Lean Methodology and Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements including use of PPE as required by policy.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Performs other similar and related duties as required or directed.

License/Certification/

Education:

Required:
High School Diploma. Preferred:
Associate Degree or certificate in Healthcare related field.

Experience/

Skills:

Required:
1. Proficient data-entry skills with attention to detail.
2. Must have…