Secretary, Medical Admin Sr. (Pediatric Surgery

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Exemption Status: Non-Exempt

Hiring Range: $16.60 - $33.59

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations
.

Schedule Details: Monday through Friday

Scheduled

Hours:

8:00 am - 4:30 pm

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 34000 - 2215 Pediatric Surgery

Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

• Perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance.
• Transcribe medical reports for physicians from dictation. Produce correspondence, reports, memos, etc. from dictation drafts, models, etc. Proofread/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style.
• Attend meetings in capacity of recording secretary. Distribute meeting agenda and minutes.
• Serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.
• Compose, or select standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations.
• Arrange meetings and activities for faculty for the most efficient use of available time. Make travel arrangements for trips, conferences, etc.
• Schedule and coordinate patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.
• Coordinate internal and external meetings.
• Greeter visitors and/or patients. Ascertain their needs, and provide standard information as required. Foster quality customer service.
• Receive and address patient-care related phone calls. Provide routine information on procedures and standard policies, refers matters to appropriate person within department.
• Identify problem-related priorities, and respond to emergency need to interrupt or contact physician and/or clinicians, within physician's guidelines.
• Issue and verify patients' managed care referrals.
• Register patients for each patient visit, utilizing computer-based patient registration/scheduling system.
• Verify patient's insurance coverage and eligibility.
• Escort patients to examination rooms and chaperone patients as required.
• Collect co-payments from patients for visits, maintain records, and make daily cash deposit.
• Perform on-site charge entry processes, utilizing computer-based systems.
• Batch daily encounter forms and relay/submits forms/information to the billing office.
• Process standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follow up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
• Provide guidance to departmental personnel in medical office and UMMHC administrative policies and procedures.
• Provide work guidance to office clerical staff.
• Set up and maintain confidential, sensitive files and records for multiple functions, academic materials, medical records, etc. ensuring efficient retrieval of information. Coordinate retrieval of medical records.
• Ensure adequate inventory of office supplies and basic maintenance of office equipment.
• Coordinate basic set up and maintenance of office personal computers and associated equipment. Ensure timely service.
• Participate in performance improvement initiatives and demonstrate the use of quality improvement in daily operations.
• Ensure compliance with health and satiety requirements and with regulatory agencies such as DPH, etc.

All responsibilities are essential job functions.

• High School diploma.
• 6-12 months additional specialized medical secretarial/medical office training.

• 2-3 years of medical secretarial/administrative support experience.
• Software used:
  Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

Unless certification, licensure or…