Call Center Specialist II Crisis Services Job Worcester area,Massachusetts USA,Healthcare

Position: Call Center Specialist II Crisis Services 32hrs

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status: Non-Exempt

Hiring Range: $21.82 - $33.15

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations
.

Schedule Details: Friday, Monday, Saturday, Sunday

Scheduled

Hours:

3:00p-11:30p

Shift: 2 - Evening Shift, 8 Hours (United States of America)

Hours: 32

Cost Center: 71000 - 0101 Access Division Call Center

Union: SEIU Local 509 Community Health Link

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

The Call Center represents CHL to those seeking services. The Call Center Specialist II receives, processes, and schedules referrals for crisis services. This role requires an understanding of CHL's mission, vision, and core values. The Call Center Specialist II is the first point of contact for CHL clients and interacts with them to ensure they are connected to all needed services.

Major

Responsibilities

Receive and respond to telephone calls and referrals regarding urgent and emergent behavioral health services.

Perform telephonic interventions which include, but are not limited to, crisis support and de‑escalation of individuals in crisis.

For urgent and emergent services, assist clinicians with arranging dispositions of cases in inpatient bed searches, making referrals, arranging transportation (cab or ambulance) etc.

Assign and schedule initial assessments for urgent and emergent services.

Obtain insurance authorizations, process referrals and obtain information and enter into Electronic Health Record (EHR).

Communicate to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs.

Demonstrate knowledge of services and resources available at CHL and in the community.

Standard Staffing Level Responsibilities

Complies with established departmental policies, procedures, and objectives.

Attends variety of meetings, conferences, seminars as required or directed.

Demonstrates use of Quality Improvement in daily operations.

Complies with all health and safety regulations and requirements.

Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.

Maintains regular, reliable, and predictable attendance.

Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications License/Certification/Education

Bachelor's degree is required.
Must be able to pass a CORI background check.
Driving is not a requirement.

Experience/Skills

A minimum two (2) years' experience working in a clinical environment is required.
Ability to learn CHL's service lines to appropriately triage clients with various levels of complexity to the right services.
Ability to document CHL services in accordance with insurance reimbursement requirements.
Effective oral and written communication skills.
Basic computer skills in Microsoft Suite.
Ability to learn to navigate the Electronic Health Records (EHR) system.
Ability to multitask, must possess time management skills with a strong sense of prioritization and follow through.
Requires personal and professional accountability, self-management,…


Increase/decrease your Search Radius (miles)



Job Posting Language