Care Coordinator II

Join to apply for the Care Coordinator II role at Behavioral Health Network, Inc (BHN).

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high‑quality, community‑based behavioral health services.

If you are passionate about supporting children, youth, and families, and have strong skills in care coordination and collaboration, we invite you to join our Intensive Care Coordination (ICC)/CSA team as a Care Coordinator II. In this role you will facilitate the Wraparound process for youth ages 0–21 with behavioral/emotional needs, helping them and their families access critical supports and services.

• Provide high‑quality Wraparound services for children/youth and families.
• Conduct comprehensive assessments, including CANS, CRAFFT (12+), diagnostic assessments, and Serious Emotional Disturbance determinations.
• Convene and facilitate Care Planning Team (CPT) meetings to develop and update Individualized Care Plans (ICP).
• Maintain consistent communication with youth, families, and care teams to identify strengths, needs, and effective strategies.
• Support youth and family participation in goal‑setting and implementation.
• Identify and connect families with medically necessary services.
• Collaborate with state agencies, schools, healthcare providers, and community resources.
• Develop transition plans when goals are met.
• Obtain insurance authorizations as required by Managed Care Entities.
• Maintain service productivity and caseload expectations.
• Ensure timely documentation and completion of Risk Management/Safety Plans.

• Master’s Degree in a Human Services‑related field (license‑eligible).
• CANS‑MA certification (required).
• Knowledge of mental illness/SED in children/adolescents and treatment techniques.
• Familiarity with internet, word processing, and email systems.
• Experience navigating child/family‑serving systems (preferred).
• Knowledge of community resources (preferred).
• Experience facilitating meetings or groups (preferred).
• Demonstrated cultural competence and ability to work with diverse populations.
• Strong organizational, communication, and facilitation skills.

• Professional Growth:
  Opportunities for training and career advancement within BHN’s growing network.
• Supportive Team Environment:
  Work alongside dedicated behavioral health professionals in a collaborative setting.
• Award‑Winning Workplace:
  Ranked as the 10th Best Employer in Massachusetts by The Boston Globe.
• Diverse Workplace:
  Bilingual candidates and individuals from diverse backgrounds are strongly encouraged to apply.

Salary: $69,243.00

If you’re ready to make a meaningful impact as part of a dedicated and compassionate team, we’d love to hear from you. Please send your résumé to Jennifercuffy-ramos. Click “Apply for Job” below or visit (Use the "Apply for this Job" box below). to apply.

Seniority level:
Entry level

Employment type:

Full‑time
Job function:
Other
Industries:
Mental Health Care