Director of Audio Visual Services, Worcester MA

Overview

Seeking a Director of AV Services to join the Stagedge team. This role will manage AV Services for a downtown Worcester property and involves managing the audio-visual operation and team to ensure exceptional customer service for the property and client.

• Provide AV services for all hotel client events/meetings.
• Work closely with the hotel sales/events team, attend regular meetings, and present capabilities; provide support during the sales process to ensure clear expectations and scope of work for each client’s meeting.
• Maintain strong customer service skills and relationships with the hotel’s sales and events team and clients.
• Direct and manage an onsite team for larger hotel events.
• Prepare quotes, reconcile, and submit final billing for the hotel.
• Demonstrate experience in managing and training AV Technicians.
• Forecast upcoming projects and ensure labor positions are requested and filled through the corporate office; coordinate equipment resources through the corporate office to supplement on-site inventory.
• Lift requirement: able to lift over 50 lbs without restrictions.
• Hours may require some night and weekend work.

• 3-5 years of experience working in and managing AV Services at an in-house property.
• General technical experience with daily audio-visual equipment setup/operation.
• Ability to be the point of contact for hotel clients.

Annual Salary Range: $65,000–$70,000. Compensation is determined based on factors including technical background in audio-visual, prior relevant experience, and overall industry experience. A comprehensive benefits package is offered.