More jobs:
Member Advocate
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Key Responsibilities Respond to inquiries regarding membership, billing, scheduling, lab work, and prescription fulfillment Troubleshoot technical issues and escalate when necessary Assist in building documentation and onboarding processes while tracking insights from member interactions
Required Qualifications 2+ years of experience supporting a high volume of customers/members via email, telephone, or chat
Experience with Zendesk or similar CRM systems is a plus Experience working with queer and trans community members in a service capacity is a plus Ability to thrive in a changing environment Commitment to creating an exceptional experience for members
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