Customer Retention Manager

A company is looking for a Customer Retention Manager to manage escalated customer accounts and resolve issues to prevent revenue loss.

Key Responsibilities Manage a portfolio of escalated accounts and conduct thorough account research to understand issues Project manage issue resolution and collaborate with various internal teams to address complex customer problems Act as a liaison between customers and company leadership, ensuring effective communication and resolution of escalated issues

Required Qualifications Bachelor's Degree or equivalent work experience 6+ years of customer-facing experience in sales, relationship management, or customer success in a SaaS environment Experience leading meetings with executive stakeholders and resolving issues collaboratively Familiarity with Salesforce Reporting and project management tools Strong organizational skills and ability to work independently in a fast-paced environment