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Client Account Support Supervisor
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
Key Responsibilities Lead and develop a team of Customer Service Advocates, promoting a culture of recognition and continuous improvement Establish clear expectations and standards for team accountability and performance Collaborate with leadership on recruitment, onboarding, training, and performance management initiatives
Required Qualifications Minimum High School Diploma or GED; bachelor's degree preferred 5+ years of customer service or advocacy experience required 5+ years of experience with Cigna National Accounts, including benefits and claims Experience in managing Performance Guarantee accounts required Demonstrated leadership abilities and experience in driving organizational change
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