Summer Intern - Child Support - Central Region - Worcester

Summer Intern – Child Support – Central Region – Worcester location (260001QB)

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent

The mission of the Department of Revenue’s Child Support Services Division is to enhance the well‑being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self‑sufficiency.

DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities.

The intern will work with the front‑end staff for the department, assisting customers, their legal representatives, employers and other agencies to navigate through the child support process. The position involves triaging requests with patience and professionalism in a fast‑paced environment.

• Processing Housing Requests from customers/Housing Authority
• Answering Switchboard calls and redirecting for further assistance
• Assist supervisor with reviewing miscellaneous Intergovernmental requests

• Experienced with Excel and Word
• Customer Service Orientated
• Familiar with Zoom and Teams applications
• Ability to work with diverse backgrounds

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affiliated Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.

We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

United States-Massachusetts-Worcester - 18 Chestnut Street

Community and Social Services

Department of Revenue

Full-time

Day

Mar 5, 2026, 10:30:06 PM

1

17.00 - 35.00 Hourly

If you have Diversity, Affidant, or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator :
Gabriella Knight -

Bargaining Unit :
Non

Confidential :
No

Potentially Eligible for a Hybrid Work Schedule :
Yes