CL Ops - Senior Business Analyst; HYBRID in Worcester, MA

Overview

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Commercial Lines Operations department is seeking a Senior Business Analyst to join our growing team out of our Worcester, MA location. Position is eligible for Hybrid/Flex work arrangement. This is a Full-time, Exempt role.

Incumbents serving in the Business Analysis job family are responsible for the collection, development, analysis, documentation, and communication of business needs and requirements. Throughout an assignment, Business Analysts will act as a liaison while they interface and work collaboratively with technology and business organizations.

• Performs work across multiple initiatives and processes.
• Supports and/or leads highly complex business/technical processes or multiple products, requiring design or integration of technical solutions across multiple departments or lines of business.
• Serves primarily as a subject matter expert and may lead projects of large scope and moderate to high complexity.
• Works independently and leverages resources when needed. Has an understanding of and an ability to apply knowledge of multiple technical business systems.

• Providing technical expertise across business functions, understanding the relationship between the business and the data and technology that support the business or product.
• Responsible for managing the collection, analysis, documentation, and coordination of multiple business and/or technical requirements which may include, but is not limited to:
• Facilitating planning sessions with multiple business partners to improve business processes or products.
• Establishing relationships with one or more business partners by demonstrating expert knowledge of business processes/drivers and technical systems, being proactive, and managing the development and implementation of innovative solutions.
• Working with business partners to define needs to align with business priorities and assess impact on other business processes.
• Advising business partners on options, limitations, risks, and cost vs. benefits and ensuring a structured requirement process for the business is adhered to.
• May be accountable for a portion of a project plan in collaboration with project managers, from requirements phases through design, testing, implementation, and maintenance.

• Typically requires seven to ten years of relevant technical and business work experience.
• Requires in-depth knowledge of business operations, requirements processing, business modeling concepts, information systems and project life-cycle knowledge, and business process development.
• Bachelor’s degree in related field; specialized training, certification or equivalent work experience.

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Full list of Benefits

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation,…