Receptionist, Administrative​/Clerical

Overview

Hospital for Behavioral Medicine - Worcester, MA

Salary Range: $17.00 - $24.00 Hourly

Position Type:
Full Time

Job Shift:
Any

Education Level:
High School/GED

Your Work Matters How will you make a difference?

The Receptionist is responsible for greeting and assisting all visitors, answering the switchboard, documenting incoming deliveries, processing incoming and outgoing mail and providing clerical support as requested. In addition, the Receptionist prepares weekday deposits, prepares monthly statements for mailing, assists with various clerical duties and projects as assigned, and may assist with completing appropriate paperwork for new admissions during after‑hours shifts if assigned as well as maintain the Receptionist schedule and serve as back up as needed.

• Follow the facility guest relations program when greeting and assisting all visitors, ensuring all visitors sign the visitor log and obtain a visitor pass.
• Answer and disseminate all incoming calls on the switchboard in a professional and courteous manner within three rings.
• Utilize the paging system to announce callers as required.
• Collate admission folder as required.
• Keypunch revised patient data as required.
• Complete administer duties foe the Admissions department as required.
• Process all outgoing and incoming mail.
• Maintain schedule for the receptionists. Responsible for getting coverage for all shifts and be back up if unable to get PRN coverage.
• Inform the weekend receptionists regarding policy changes made during the week.
• Input authorization letters in patient files.
• Reconcile monthly Petty Cash for Business Office Director.
• Reconcile daily dietary cash.
• Coordinate outside meetings with room assignments.
• Data entry step-downs into HMS.
• Stamp, date lab results and distribute.

What we’re looking for:

• Education & Licensure (if applicable): High school graduate or equivalent preferred.
• Experience: Two (2) years experience on a multi-line telephone switchboard, preferably in a heath care environment and any combination of education, training, or experience in a hospital environment.
• Additional Skill Requirements: May be required to work occasional overtime and flexible hours.

What we provide for our team:

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary for full-time positions
• Vision insurance
• Dental insurance
• 100% company-paid long term disability insurance for full-time positions
• Paid time off
• Paid holidays
• Cafeteria on site +
  discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer:
Benefits are subject to change at the discretion of Hospital for Behavioral Medicine.

This is a full‑timerole and the expected compensation range for this role is $17.00 - $24.00 hourly. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Receptionist!

Get to know us Outstanding Care, Compassionate People, Unparalleled Service

Discover a fulfilling career at Hospital for Behavioral Medicine (HBM)!

Welcome to the heart of mental health treatment innovation in Worcester, MA! HBM, a cutting‑edge 120‑bed inpatient facility, is the leading provider of exceptional therapeutic care, prioritizing patient comfort and safety. In proud collaboration with UMass Memorial Health Care, our facility is conveniently situated near the UMass Memorial Medical Center, allowing us to serve the community with unwavering dedication.

At HBM, we go beyond inpatient care by offering an outpatient partial hospitalization program, ensuring continuous support while respecting the rhythm of daily lives. Our commitment to accessible care knows no bounds, as we emphasize availability irrespective of one’s ability to pay.

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