Specialist, Access Control

Specialist, Access Control

Minimum Salary: [information not provided]

Job Location:

US-MA-Worcester

Posted: 1/16/2026 11:35 AM

Requisition Number:

# of Openings: 1

Shift: Non Exempt

Exempt/Non-Exempt Status:
Union Position-W28-SHARE

Under the general supervision of the Parking Services Manager or designee, the Access Control Specialist is responsible for general clerical duties with the day to day operation of the Parking/Access Control office.

• Operate and monitor computerized security access control systems for all security card readers on and off campus.
• Compile and maintain confidential employee information for the parking and security access control programs.
• Modify employees and vendor security access upon request and as appropriate.
• Issue badges for employees and vendors of the Medical School and UMass Memorial, and appropriately assign access.
• Collaborate with colleges’ clinical rotation coordinators to support rotations at University Campus.
• Generate security reports to support departmental requests.
• Support the visitor management system including triaging issues, providing employees and vendors with resources, and directing to check‑in locations.
• Monitor and submit payroll deductions for parking for all employees, making necessary changes via People Soft/Memorial payroll systems.
• Collect revenue for parking of students and outside agents; issue parking vouchers and reconcile daily.
• Deposit cash receipts, as needed or required, at the Bursars Office.
• Handle daily parking problems with visitors, employees, and patients and assist with special departmental requests.
• Handle parking violations through interactions with parking clerk, processing of payment for tickets, and clearing through tickets registry of motor vehicles.
• Coordinate with system vendors to insure proper repairs and maintenance, including troubleshooting problems with vendors.
• Review, sort and file a variety of material, set up and maintain filing systems, and provide information that requires the use of Office applications.
• Answer emails, telephone calls, take messages or relay information within scope of authority; greet visitors and employees, and provide support or resources to meet their needs.
• Maintain knowledge and understanding of revenue control system in the Patient Visitor Garage, and operate as needed.
• Operate standard office equipment such as photocopier, computer, fax, etc.
• Open, review, and distribute incoming mail accordingly.
• Perform other duties as required.

• Associate degree or equivalent experience.
• 3 years of secretarial/clerical experience.
• Considerable knowledge of Business English, Spelling, Arithmetic and office practice.
• Working knowledge of office equipment.
• Working knowledge of personal computer and use of databases, spreadsheet programs, and MS Office.
• Able to interact with public and staff in stressful situations.
• Ability to handle complex and confidential information.
• Excellent oral and written communication skills to interact with all levels of staff both internally and externally to the Medical School.

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